Complaint Review: Juniper Bank - Wilmington Delaware

To date i have expearienced no additinal problems from Juniper Bank. Then again i have not had to contact their customer service department again either. I am of hope that their acquisition by Barclay Bank will mark an drastic and much needed improvement for their customer service department,for Barcly Bank is an very good banhk from my past erpearience with them in other business matters.

I had a Juniper Credit card, and used the credit to wisely build up my credit score. 650 up from 535. (By the way they are now Barlay's Bank) I had an on line account to track all my purchases (get one even if you have to borrow a computer) and more importantly all my payments. Always print out the confimation number so you have it, so they can never say "The mail must have been slow". ALL credit card companies will try to steal from you, regardless of who you are, that's how they make the profit. When I closed my account (they raised the interest rates from very low to 20%) my balance was zero. (even on line) I took a screen shot of this just to be sure. Sure enough, they sent me a bill for "interest". I told them I would send them a screen shot of a zero balance account. They reversed the charge. Trust no one folks, and always make your own proof!

I had a Juniper Credit card, and used the credit to wisely build up my credit score. 650 up from 535. (By the way they are now Barlay's Bank) I had an on line account to track all my purchases (get one even if you have to borrow a computer) and more importantly all my payments. Always print out the confimation number so you have it, so they can never say "The mail must have been slow". ALL credit card companies will try to steal from you, regardless of who you are, that's how they make the profit. When I closed my account (they raised the interest rates from very low to 20%) my balance was zero. (even on line) I took a screen shot of this just to be sure. Sure enough, they sent me a bill for "interest". I told them I would send them a screen shot of a zero balance account. They reversed the charge. Trust no one folks, and always make your own proof!

I had a Juniper Credit card, and used the credit to wisely build up my credit score. 650 up from 535. (By the way they are now Barlay's Bank) I had an on line account to track all my purchases (get one even if you have to borrow a computer) and more importantly all my payments. Always print out the confimation number so you have it, so they can never say "The mail must have been slow". ALL credit card companies will try to steal from you, regardless of who you are, that's how they make the profit. When I closed my account (they raised the interest rates from very low to 20%) my balance was zero. (even on line) I took a screen shot of this just to be sure. Sure enough, they sent me a bill for "interest". I told them I would send them a screen shot of a zero balance account. They reversed the charge. Trust no one folks, and always make your own proof!

clinton walker counsel for juniper bank and his associate dan apostolico get an thumbs up for handleing my complaints in an very professional manner. not only did they credit back the $38.00 late fee but also as well restored my interest rate back from 17.12% to the original rate of 5.99%. i discussed in detail my concerns with dan pertaining to juniper banks customer service departments like of professionalism and their policy which is written evidently in stone of no refunds pertaining to late fees regardless of the situation.as well i discussed my concerns over juniper banks increasing interest rates without any apparent reason. dan assured me that my concerns would be noted and conveyed to the appropriate bank officials for consideration. please note that the resolution to all of my issues were handled by dan in less than 10 minutes. if only customer service at juniper could have or been authorized to act accordingly as dan did all of this could have been avoided.i highly suggest to other juniper bank customers whom have had an likewise experience as i did with juniper banks service department to contact directly clinton walker counsel for juniper bank at (302)255-8700 or his extremely efficient assistant dan aspostolico at (302)255-8500. i give their office 5 stars for knowing how to treat an customer.

Dwight, in your report you stated that you mailed it on the 15th and they didn't recieve it till the 21st. What was the due date?