- Report: #147972
Complaint Review: Just Brakes - Atlanta Georgia
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Just Brakes
1678 Howell Mill Rd Nw Store 307 Atlanta, 30318 Georgia, U.S.A.
Phone:
404-367-0101
Web:
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Just Brakes Bait & Switch Do not warranty work Ripoff Atlanta Georgia
*Consumer Comment: Riiiiiiiiight As I've said before, everyone who owns a 100 piece toolset from Sears claims to be a mechanic
*Consumer Comment: I agree!! if you were a mechanic, you would've never bought that piece of crap in the first place!
*Author of original report: You all missing the whole point of bait and switch. False advertising is the point.
*UPDATE EX-employee responds: Bait and switch
On 6/25/2005 I brought my car to Just Brakes on 1678 Howell Mill Rd N.W Atlanta, GA 30318 (404)367-0101. I ask about he 99.00 special including brakes pads. The manager states that they don't carry pads for a 2002 Hyundai Elantra after they dismantle my car... He quoted me a price of 89.00 for pads for the front and back pads. I authorized the work but, I though it was strange, that they didn't carry the pads for such a popular car. I called every Just Brake in The metro Atlanta Area every single one could not tell me the pads they carry in stock. I even tried switching up car models to see if they could given me answer to their commercials claim I heard on the radio. The commercials claims states that the repair include pads on most make and models. Per the conversations with all the stores I called they will not tell you what they have in stock or make and models. They lure people in then after, taking the customer care apart they claim not to carry the customer brake pads. They also do not honor their warranty if you don't have other repairs made that has nothing to do with the work they're doing to your vehicle.
I feel violated and deceived and I think its a public injustice to hard working people. On top of all that they didn't bleed the brake system once they changed the pad. Which any ASE certified person know is a part of brake repair which, I am certified mechanic. The refuse to bleed my brakes now when I brake my pedal go to the floor of the vehicle. I am sending this letter to every state, governmental and private consumer protection group who will listen and take action. I also have legal representation looking into the matter.
Adrian
atlanta, Georgia
U.S.A.
I feel violated and deceived and I think its a public injustice to hard working people. On top of all that they didn't bleed the brake system once they changed the pad. Which any ASE certified person know is a part of brake repair which, I am certified mechanic. The refuse to bleed my brakes now when I brake my pedal go to the floor of the vehicle. I am sending this letter to every state, governmental and private consumer protection group who will listen and take action. I also have legal representation looking into the matter.
Adrian
atlanta, Georgia
U.S.A.
4 Updates & Rebuttals
John
Atlanta,Georgia,
U.S.A.
Bait and switch
#2UPDATE EX-employee responds
Fri, August 12, 2005
ok i have left the company about a month ago and i ready all these reports and i laugh they wanted me to spend this much money. if you listen to the ads they tell you that 99.88 you will get pads and shoes/pads machine rotors and drums/rotors pack the bearing adjust the brake system and (here is the key) INSPECT YOUR BRAKE SYSTEM FOR ANY OTHER PROBLEMS. in most cases that is 99.88 an elantra is not a popular car it is a throw away car. you can be a mechanic all day long but until you are a brake technician then dont try to out guess the experts that is all they do is brakes and yes we are trained and trained and trained more about brakes. yes some stores are better than others and like any auto repair business you do have some people that will rip you off. that goes to the person that you are dealing with not the company. i was a store manager and if you did not need the repair then i would not tell you that you needed it. brake fluid should be flushed every 2 years at least but with what we drive in i suggest 12 months or 12,000 miles. i was a shop manager. a center manager and a shop foreman for the company. i left to get out of the auto business i wanted my hobby back and did not want to do that for a living any more. just brakes keeps about 20k to 30k worth of inventory but not for all cars some they do not see enough or the parts cost more to stock and they do put the money back into traing the people
Adrian
Atlanta,Georgia,
U.S.A.
You all missing the whole point of bait and switch. False advertising is the point.
#3Author of original report
Fri, July 01, 2005
Again the other two rebuttals don't think....take the air from between your earss. By the way every real auto shop take care of their customer. I bled brakes whenever the pedal had air after test driving a car after a brake job.As far the car I drive it's more reliable than the American crap on the road.
Dave
Jacksonville,Florida,
U.S.A.
I agree!! if you were a mechanic, you would've never bought that piece of crap in the first place!
#4Consumer Comment
Thu, June 30, 2005
I do all my own brakes, and I have NEVER had to bleed a system after a normal brake job. Some certified mechanic you are! The proof is in the pudding, if you were a mechanic, you would've never bought that piece of crap in the first place! Plus, why didn't you do the brakes yourself?? It only takes an hour if that, depending how busy the parts place is for turning the rotors.
Robert
Jacksonville,Florida,
U.S.A.
Riiiiiiiiight As I've said before, everyone who owns a 100 piece toolset from Sears claims to be a mechanic
#5Consumer Comment
Thu, June 30, 2005
and anyone passing a garage is an expert on auto repair. First, if you are a "certified mechanic", why did you take your car to another mech for a simple brake repair? Second, who told you the brakes must be bled when the brakes are being done? They only have to be bled if the system has been opened. Third, "most cars" usually does NOT include imports from any country. While I agree JUST BRAKES, BRAKE DEPOT, VALUE BRAKES, BRAKELAND, and whoever else they want to be this year are all a bunch of shysters, you admit you went there for the make-believe cheap price. Learn to stop being so cheap and your car will last longer and be safer.
