- Report: #1268785
Complaint Review: Just Brakes - Mesa
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Just Brakes
9249 East Guadalupe Rd Mesa, 85212 USA
Phone:
480-357-2191
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Just Brakes Just Brakes # 0072 Not getting work authorization. Not honoring "Lifetime Warranty" Mesa AZ
Years ago "Just Brakes" advertised a brake job with "Lifetime warranty". Their offer did not mention that only the pads were covered under warranty and that the customer would still have to pay for labor. On 11/18/2015 I went back to the shop because the pads were worn out. The manager told me that the front rotors had to be replaced for the cost of $ 70 a piece. At Autozone they are about $ 40,- a piece. He did not let me sign a work order showing the exact amount that they would charge.
I assumed that the bill would be around $ 150 for the two rotors. When they were done with the job they charged me almost $ 280 saying that there was a $ 100 charge for labor (which they didn't mention before). The manager hurried to leave and left me alone with a new employee. When I called the next day he was extremely rude, almost yelling at me on the phone, saying that he told me about the labor charge (my girl friend who was with me didn't hear anything about a labor charge either).
At any honest car repair shop a customer gets a written estimate which he has to sign before authorizing the work. It is obviously not in this businesses interest to make it clear to the customer how much he would have to pay at the end.
1 Updates & Rebuttals
Follow up: Just Brakes electronically produces "signatures" -
#2Author of original report
Thu, December 10, 2015
I received a phone call from a guy with the name "PAUL" and told him that the first time when I took my van to their shop I received a yellow estimate which clearly showed how much I had to pay. "Paul" stated that the manager had orally explained how much I would have to pay, which is actually not true. Maybe he was talking to himself when he gave an "oral estimate".
His response: "we don't do that anymore, now everything is electronic". So what they are doing is to ask a customer to provide a signature on an electronic pad without any other explanations other than "sign here that you are authorizing the work" then the signature is "transferred" onto documents which are not shown to the customer until the job is completed. In my eyes this is fraud and it would not make any difference if someone would say "can I borrow your drivers license" and copy the signature from the drivers license in the back room.
Here in Arizona car shops are required to provide a written estimate which the customer has to sign. By "transferring" the signature from the electronic pad onto undisclosed documents, Just Brakes pretends to comply with the laws.
