- Report: #1123273
Complaint Review: JustFab - Internet
-
Author Not Confirmed
Why?
JustFab
Internet, USA
Web:
www.justfab.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
JustFab Shady, shady, shady business Internet
I signed up for JustFab in December to order a pair of bridesmaids shoes. Sounded like a great deal because they would only be $19.95. I failed to read all the fine print and discovered a $39.95 charge from them in January. I went back to their site, scoured all the fine print and found that the monthly charge is part of their service (unless you remember to skip a month in their short 4-day window). There's an option online to cancel your membership so I did that and just took the initial $40 charge as my fault for not paying attention.
Welp, now it's February and I have another charge. I called them right away, told them I cancelled my account online last month and they said that yes you can do that online BUT you still have to call. How shady is that?! Horrible business practice. So "Daniel" with customer service says they will refund my money but it will take 3-5 business days *insert eye roll* and once that happens I still have to call back to cancel my account. So wrong and a horrible way for business to be run. I'll be sure to find every place I can to warn others about their shady practices. Now I'm terrified for my bank account and just might call my bank when and IF they give me my money back and get a new card because of all of this. So wrong.
