- Report: #1433905
Complaint Review: Justfly.com - Novato California
Reported By:
Robert -
Novato, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Justfly.com
Novato, California, United States
Phone:
1-800-717-5015
Web:
https://www.justfly.com/
Categories:
Business Rating:
(0)
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Justfly.com The site is designed to intentionally put you on the wrong flight, lock out out of being able to correct the information and then insists you were booking until after you get a confirmation email. on paying $150 change fee to cancel the flight. Site does not allow you to go back and check what you are actually booking, thus the changed flight info cannot be corrected. The flight locks you out of the site until the flight is "booked", and there is no ability to change the flight to the one you thought Novato California
The site is designed to intentionally put you on the wrong flight, lock out out of being able to correct the information and then insists you were booking until after you get a confirmation email. You cannot confirm what they are booking until it is too late to change it. They then insist you pay $150 'change' fee, even though it was their created mistake. They then negotiated with me to only change $50 when I complained, but went ahead and billed my credit card $133 without my approval or knowledge. This is simply a fraud, since they get $150 for NOTHING!
