Complaint Review: K-Mart - Martha Stewart - Numark Company - AVON Indiana

Hi Teresa, I would love to know how this turned out for you.

I also bought this furniture on April 8, 2009. It started rusting immediately, like the next week. After spending a day putting it all together I wanted to just live with it. However it just got worse and worse.

I purchased 2 five piece seating sets, 1 table, 1 set of 5 chairs and an umbrella. The umbrella and table are fine-though after checking out this internet search I have seen MANY complaints about the table exploding into a million pieces and my grandmas actually did she just thought a racoon jumped on it over night.

I went to the store today (with pictues) and since the 90 days are up now and they dont have anymore they gave me the number for NUmark and said there was nothing they could do..(the manager also said there was 1 other complaint all season....I must have gotten a bad one). Now I am wishing I would have went immediately when it happened.

Since today was Sunday Numark was not open so I decided to give KMart a call...they said NuMark would give me a call within 2 days....cant wait to see how this turns out.

Just wanted to follow up to my last post with updates/corrections. I was a little off on the manufacturer's name. It is NUMARK, not Nuway: Numark Industries 6319 E US HWY 36 Avon IN 46123 PH 800 457 4652 I did reach someone at Numark, and have been going back and forth with them since my post above. They wanted my address to send replacement parts, but it sounds like these would be the same parts that began rusting almost immediately. I don't see the point in disassembling and reassembling the whole set with parts that are going to begin rusting almost immediately. I'm just trying to get them to confirm or refute my suspicion that nothing has changed about the materials used in the parts they want to send me. From my experience and other complaints I have read online, it sounds as if Numark is trying to dodge complaints by telling people they should have covered their patio furniture. I agree if we're talking about covering it at the end of the summer to protect it from harsh winter weather. But to have a set that remains covered during the summer when it is used daily? That's unreasonable for something sold as outdoor furniture. I suspect they get a lot of similar complaints because the rep I spoke to said something like, "I can tell you what they're going to say. You should have covered it." When I told her that my set was only three months old she stopped trying to place the blame on me, but she was very guarded about what Numark would do to remedy the situation. Our set was probably not a month old before it began rusting and at three months there is rust at every joint/connection and in several other spots on every single chair and on the ottomans. I have posted pictures here (keep in mind this is only THREE months old): http://picasaweb.google.com/teresa.wheeler/MarthaStewartPatioFurniture?feat=directlink Other people who've said you shouldn't expect much out of KMart furniture are probably right. I expected more because of the Martha Stewart brand name and because I paid more. This wasn't a $99 set. I hope anyone reading this and considering a Martha Stewart patio set will not make the same mistake.

We bought the Martha Stewart Pacific Palisades sets - the dining table & chairs and the 5-piece seating set with the ottomans. I usually do my homework when making large purchases. This time I made the mistake of going on some nice photos in an ad and by past experience with other Martha Stewart items like towels. Mistake. Just wanted to say that the original poster DOES have valid reason to complain. We bought our patio furniture three months ago and it is already rusty. It would definitely be unreasonable to expect an incredible life span out of inexpensive furniture that came from KMart, but beginning to rust within a month, then developing numerous rust spots before three months, is completely unacceptable at any price. And we did spend over $900 on the set. I've called KMart/Sears customer service and they've notified the manufacturer, Nuway, who they say must call me within two days to discuss resolving the problem. I hope they will but this and other online posts don't leave me with confidence in the company. My only advantage over the original poster is that I've been able to see what's going on with this set and call them on it. Google "martha stewart chairs rust" and you will see that this is not an isolated incident, nor is it even limited to a particular set. Unfortunately, poor quality seems to be a persistent Nuway/Martha Stewart patio furniture problem.

Well I for 1 think outdoor furniture doesn't need to be covered. As it IS outdoor funiture. Why spend good at Kmart/Sears...as they sell nothing of good quality. Sure if one wants to buy something cheap and cheaply manufactured. Then by all means shop there. But if I'm gonna spend my hard earned cash...you can bet it will not be there.

I understand that having your items rust when they are supposed to be guaranteed can be aggravating however this is a Martha Stewart guarantee not a Kmart Policy Guarantee. You should contact the Martha Stewart company with any problems that you have that are not satisfactory.

I understand that having your items rust when they are supposed to be guaranteed can be aggravating however this is a Martha Stewart guarantee not a Kmart Policy Guarantee. You should contact the Martha Stewart company with any problems that you have that are not satisfactory.

I understand that having your items rust when they are supposed to be guaranteed can be aggravating however this is a Martha Stewart guarantee not a Kmart Policy Guarantee. You should contact the Martha Stewart company with any problems that you have that are not satisfactory.

I understand that having your items rust when they are supposed to be guaranteed can be aggravating however this is a Martha Stewart guarantee not a Kmart Policy Guarantee. You should contact the Martha Stewart company with any problems that you have that are not satisfactory.

You had a warranty for a year, and if you bought it back to the store in that year with your original receipt or you would have called the number on the warranty. They have no choice but to give you another one, or repair it. I am sure if it cost that much it was a service plan so they would have given you another or a in-store credit. Sears does not own Kmart for the record. They are both owned by Sears Holdings. Sears did not buy Kmart, a company bought them both. For the record.

That Sears OWNS Kmart don't you? They on average do not stand by their products, which was the point of the person that asked you the questions. I am wondering since you had the one year warranty and you have the receipt did you begin your calls and or emails before the one year warranty was up? That is the only way you will have a small claims case. They do expect general care like covering up the set, putting the umbrella away on windy days and the like. I see you shot the last person down for responding, but If you post people will respond. You may learn something if you calm down and actually listen to us. I know it is frustrating, but I do not know if this is one tiny rust spot or if the entire set is covered with rust. If it is one small area that can be sanded and painted and if it is all covered with rust then you will have learned to stay away from Kmart/Sears and yes they are one and the same for large purchases. It is better to go with a store that sells sets not some place like Kmart. They often sell out fast and stop the lines they carry, which then you couldn't replace it anyway. Try going straight to the manufactuer of the set, usually that is how it is done anyway. Small claims court is your bet if you are within the one year warranty, but is it worth the frustration to do all that for a table? Only you know the answer to that. I wish you the best, but Kmart/Sears have not been in bk court for taking care of customers, think about that.

Fixdit, 'You did NOT tell the whole story, did you?' This is a guess. Sarcastic. Not relevant to anything. 'First of all, did you even cover the set when it rained? Or put the umbrella away when it was windy or snowing?' Sarcastic. Not relevant. None of your business. 'Secondly, 'rust resistent' means it resists rust, not absolutely will never rust. Especially if you exposed it to harsh weather and did not take care of faded fabric or chipped paint (like it says to do in the enclosed intructions).' Speculation. Guess. Post the enclosed instructions here to prove your statement. I will check it out. In the perfect world outdoor furniture would only rust, or biodegrade when it was discarded as trash.' So what? irrelevant. Space filler. This is not your 'perfect world'! 'Finally, I agree with Sears on this one. I don't think this even warants an explanation or statement from them of any kind. It's a no-brainer.' Wow! You finally got something right. 'This does not warrant an explanation from Sears' because the company is K-Mart! It's a no-brainer Dummy! Where was your head? Wise up!

You did NOT tell the whole story, did you? First of all, did you even cover the set when it rained? Or put the umbrella away when it was windy or snowing? Secondly, "rust resistent" means it resists rust, not absolutely will never rust. Especially if you exposed it to harsh weather and did not take care of faded fabric or chipped paint (like it says to do in the enclosed intructions). In the perfect world outdoor furniture would only rust, or biodegrade when it was discarded as trash. Finally, I agree with Sears on this one. I don't think this even warants an explanation or statement from them of any kind. It's a no-brainer.