- Report: #1383214
Complaint Review: Kaiser Permanente - Kennesaw Georgia
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Author Confirmed
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Kaiser Permanente
Kennesaw, 30152 Georgia, USA
Web:
KP.ORG
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Kaiser Permanente Town Park Urgent CareCumberland Psychiatric Office of Administration Treatment and Verification Negligence following Head Trauma Kennesaw Georgia
Maintained Kaiser insurance family policy. Sustained trauma induced head injury. Reported injury at closest after hours urgent care facility in network, as advised by call center staff. Was seen by attending physician who acknowledged severity of injury through proper registry and instructions for follow up care with primary physician. Immediate discharge with little information or instruction. Further attempts to schedule testing (beyond scanning for broken and fragmented bones) was both ignored and denied by call center staff and staff on location. Kaiser Medical Coverage resulted in the following cycle. Family, friends and co-workers expression of concern. Mental, emotional and physical implications immediately following injury. Reporting same to appointment scheduling staff. Staff instructions to return to urgent care facility and advised of refused coverage for any out of network expenses. Urgent Care staff would process admission paperwork and payments however denied access to any test results or interpretation of pertinent media. Staff physicians responded with (and not limited to) "we are working with limited resources and are not properly staffed" , "a request for medical records must be initiated through Administrative channels" , "a primary care physician must issue a formal inner network referral and adequate staffing must be available" . I was permitted to advance through to the Cumberland Psychiatric Offices however no neurological care was provided by anyone. Explained in detail (with help of my journal notes) physical, emotional and mental state to assigned Psycologist who responded with sympathy. "It sounds like you have gone through a terrible experience resulting in a great deal of loss. I wish I could help you. I don't know what I could do to help and I feel bad for taking the co-pay. Your a beautiful person and talking with you has helped me significantly." Her instructions were to feel the sadness as it comes and treat it medically and no additional resources were provided. I was then locked out of the online patient portal, denied access to all historical test results. Multiple attempts to obtain historical test results by self and SSI disability filing procedures were either ignored, avoided or grossly delayed of obstructed materials by staff. Staff includes and is not limited to support desk representation, telephone network, customer web portal access, and Senior Management of Administration.
