- Report: #1383266
Complaint Review: Kaiser Permanente - Nationwide
Reported By:
Unappreciated Customer -
Denver, Colorado, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kaiser Permanente
Nationwide, USA
Web:
kp.org
Categories:
Business Rating:
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Kaiser Permanente KP has no regard for their customers Denver, Colorado Nationwide
I have called KP twice to have my automatic billing set up. Also, I use their website KP.org to ensure I am up to date on all payments.
Today I went to make a refill on a prescription and the system let it go through. I then received a call from KP that they couldn't process my request. After a laborious call I found out that my plan had been cancelled because I hadn't paid my monthly premium. When I went onto KP.org there was no notification of a past due bill or amount owed. They said they had sent out a letter for the bill and the cancellation but I never received either.
I spoke with the supervisor Vanessa M. who said she would not be able to reinstate my plan.
At no time did KP attempt to contact me to let me know that my plan had been cancelled or that there was an amount due. They said they sent a letter but made no other attempts to contact me via email, KP.org message services and or phone call. They also have my credit card on file and could have processed the payment.
I work overseas and use their online system to ensure I am up to date. When I told Vanessa this she had no desire to help me or to see if there was a way to get my service reinstated.
The worst part about this is I went over a month with no health coverage and didn't know it. I even was able to refill my prescription in the month of June that they said I wasn't covered for which would indicate that I am/was covered. Had I been in a car accident or some had some other medical emergency I wouldn't have known it until I was at the hospital. This is extremely unprofessional of KP.
