- Report: #442144
Complaint Review: Kaplan University Online - Fort Lauderdale Florida
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Kaplan University Online
6301 Kaplan University Ave Fort Lauderdale, 33309 Florida, U.S.A.
Phone:
866-5275268
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Kaplan University Online is refusing to send me my diploma due to a past due amount which should have been covered by my student loan Fort Lauderdale Florida
I recently attended on line school at Kaplan University from March 2007 through November 2008. I finished classes and called the school in January of 2009 because I had not received my diploma. I spoke to a representative of the financial aid department and found out that I owe the school $8334, which was supposed to be covered by my CitiAssist student loan through Citibank. The financial aid department suggested that I contact the organization that I have my student loan though, which is Citibank.
I called Citibank and they told me that the loans were ready for disbursement in July of 2008 and September of 2008, but the school never approved the loan, so the money just sat there and was never applied to my tuition.
I spoke to Kaplan representative from the financial aid and student account departments on a few occasions and none of their representatives could give me a reason why the school never accepted the loan money and why I was allowed to attend school from April 2008 through November 2008 when the tuition was not paid. No one from Kaplan ever notified me that there was a problem with my student loans. The student accounts department at Kaplan calls me every day to collect a payment and I have been reluctant to pay on a debt that I do not understand.
Finally, I talked to a representative from the financial aid department at Kaplan who noticed that the school had tried to cancel a scheduled disbursement from Citibank in December, but accidentally canceled my disbursement amounts for July 2008 and September 2008. Citibank does not offer loans for Kaplan University students anymore and people that are no longer current students do not qualify for student loans.
One more catch....I filed for bankruptcy on November 3, 2008 and this is keeping me from getting a personal loan to pay off a portion of tuition that should have been paid off in the first place. The portion of tuition that was not covered was previous to the bankruptcy, but Citibank has canceled my old loan status and will no longer grant me a loan due to the bankruptcy. I have been left with a dept that I cannot pay and no diploma to show for my hard work.
Marcy
Grand Rapids, Michigan
U.S.A.
I called Citibank and they told me that the loans were ready for disbursement in July of 2008 and September of 2008, but the school never approved the loan, so the money just sat there and was never applied to my tuition.
I spoke to Kaplan representative from the financial aid and student account departments on a few occasions and none of their representatives could give me a reason why the school never accepted the loan money and why I was allowed to attend school from April 2008 through November 2008 when the tuition was not paid. No one from Kaplan ever notified me that there was a problem with my student loans. The student accounts department at Kaplan calls me every day to collect a payment and I have been reluctant to pay on a debt that I do not understand.
Finally, I talked to a representative from the financial aid department at Kaplan who noticed that the school had tried to cancel a scheduled disbursement from Citibank in December, but accidentally canceled my disbursement amounts for July 2008 and September 2008. Citibank does not offer loans for Kaplan University students anymore and people that are no longer current students do not qualify for student loans.
One more catch....I filed for bankruptcy on November 3, 2008 and this is keeping me from getting a personal loan to pay off a portion of tuition that should have been paid off in the first place. The portion of tuition that was not covered was previous to the bankruptcy, but Citibank has canceled my old loan status and will no longer grant me a loan due to the bankruptcy. I have been left with a dept that I cannot pay and no diploma to show for my hard work.
Marcy
Grand Rapids, Michigan
U.S.A.
3 Updates & Rebuttals
Shutupjoe
Dayton,Ohio,
U.S.A.
Deb (or whoever)
#2Consumer Suggestion
Fri, June 26, 2009
I looked on my financial page and saw that not only was everything supposed to be covered but I would get money back for living expenses. Kaplan is saying I owe them $684 for two quarters, which they conveniently let me know after the end of the second quarter. The grants and student loan were supposed to cover everything, as I was told before I signed up for Kaplan. Boy, what a joke! Now I "owe" Kaplan and Chase Bank over $8000 for two quarters!
Dee
Conroe,Texas,
U.S.A.
Account tracking
#3Consumer Comment
Thu, April 30, 2009
If you were a Kaplan student you would have know that on your home page there is a tab to your account. It is your responsibility to monitor your own account. I have completed a degree with Kaplan University and have received my degree. I was very pleased with the Kaplan experience and have now started on my Master's degree with them. Once a week I monitor my account and if I have a problem I call on the spot. You are an adult and it is your responsibility to monitor your account. I give Kaplan University 5 stars. Dee
Jeanski
Hamburg,New York,
U.S.A.
call the accrediting body
#4Consumer Suggestion
Thu, April 09, 2009
Kaplan is known for screwing up people's finances. You can file a complaint with their accrediting body (North Central). That might help. Here's their website: (((Redacted)))
