Radonovan
Boca Raton,#2Author of original report
Fri, April 04, 2008
When we got the old ring back it wasn't in our setting! It was in a stock setting because they don't save old settings. HUH? We asked Kay for a copy of the jewelers security video. Of course it was denied. Nobody can give a straight answer and nodody seems to have any paperwork or remeber anything. Well I kept the paperwork and I let each of them know exactly how big liars they are. We're taking them to small claims court. I can't wait!
Radonovan
Boca Raton,#3Author of original report
Mon, January 07, 2008
My wife and I went back to Kay Jewelers at Coral Square Mall 1/5/08. When we arrived there the saleswoman, Claudia, was at the microscope checking our diamond. She said. "Oh, I'm looking at your diamond right now and I do remember this as being your stone." I asked her if she saw the fracture in it. She said it wasn't a fracture but a feather. Ok, it's a feather that was not in the stone yesterday. Neither where the bubbles or the haze. When I asked her why she didn't mark any of these imperfections down on her inspection of that stone but marked every other little one down on her inspection of another stone of ours at the same time she could not give an answer. I was furious. I told her she was full of "doodoo" and that Kay had stolen my diamond and she knew it. The assistant manager called security and I was asked to leave the store! I complied peacefully then called Coral Springs Police asking for an officer to respond. An officer responded in a few minutes and a report was made. First step in a civil suit. Calls to Julio Chinchilla, the District Manager, have been unanswered. We should have the ring back from remounting Wedsnesday. We'll take it from there. I'll keep you posted!