- Report: #1050187
Complaint Review: Kay Jewelers - Laguna Hills California
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Kay Jewelers
24155 Laguna Hills Mall Ste. 1600 Laguna Hills, 92653-3612 California, USA
Phone:
(949)380-8097
Web:
www.Kay.com
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Kay Jewelers We had my wife Robin's wedding ring repaired on February 12 to have a missing diamond and lose stones Laguna Hills California
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On February 12, 2013 Earl & Robin McAlpine took her wedding ring in to Kay Jewelers in Laguna Hills Mall to be repaired. It had a missing diamond and other loose stones on the main ring outside row on one side. Both sides are the same in construction. Which means you can see the exact way to repair the damaged side by looking at the other side of the ring. About February 20th Kay Jewelers reported they had repaired it and to pick it up and would be $190. The technician replaced a different size diamond stone that didn't match at all. It left large gaps on both side of the chanel row of diamonds. We refused to accept this poor repair. The manager, Mr. Reza Kazemaini could not see the problem. After he left the area the other customer service person could see the problem wrote another repair receipt and returned to the technician for repair. They called Robin to tell her that also gold needed to be replaced to hold diamonds in place and the repair would be $350 more. She said she would not pay that on top of the $190 because they should have fixed it right the first time.
When they called to say the ring was ready we went to pick it up. There were still gaps in between the stones and the two sides were not symmetrical at all. The sales woman said she agrred. She had been working there for years, she told us (an older woman) and she would send the ring back to the head jeweler to make sure the repair was done correctly. We also pointed out at this time the crack in the gold on the channel that supports the diamonds. She assured us this would be fixed. She marked the ring with a marker to make sure they could see what we were talking about. When Robin went back to pick up the ring on our wedding anniversary (04/29), it had not been fixed to her satisfaction. She left the ring at the jeweler until such time Earl (I) could go look at it with her since the manager was harrassing her about the repair (the same mgr mentioned above).
On May 11, I was able to go look at the ring. This time the diamonds where replaced, but the channel that supports them is so thin the she (Robin) is affaid that the diamonds will fall out. The manager Mr. Reza Kazemaini refuse to get us the customer copies of receipts we brought in with us, to prove our claim of poor workmanship and cusomer service. I requested to make copies of the receipts and he refused. I asked to take picture for the complaint and he agreed and got two of them and my wife grabbed them and Mr. Reza Kazemaini grabbed Robin's arm and pulled her to the counter to get the receipt that I had when I came the the Kay Jewelers store. We where only able to retain the first repair yellow customer copy and the last yellow customer copy. The other return copy was kept by Mr.Reza Kazemaini. He requested another Kay Jeweler customer service person to call security and we left in a normal manor. He said that Robin was not a lady and Robin replied with you're not a gentle man. Robin has bruises on both of her forearms from hitting them on the counter when he tried to pull the paperwork from her hands.
