Manarochelle
Hubbard,#2UPDATE Employee
Fri, March 21, 2008
To say that Kay's stones are crap is ridiculous. Kay is owned by Sterling Incorporated, the world's largest diamond buying company. That should say something in itself.
Erica
Marietta,#3Author of original report
Tue, June 12, 2007
In response to the person that wrote the rebuttal "WHY" I would like to further explain what we are asking for. We are not asking for more money, we are asking for an exact replacement. The issue is that Kay Jewelers will not provide us with money in order to have our jeweler replace the ring! They are stating that we can only pick out something new through Kay. You and I both know that thier stones are crap and we also know that since we purchased the ring two years ago the value of my ring has gone up. Kay is stating that they will only in-store credit us the amount that Kevin stated, but the ring's retail price was more then that which means an exact replacement is more. I do not want a bigger stone or better quality, just what they lost. Our jeweler in San Fran has sent them all the paper work showing what type of stone and setting I had and Kay is still trying to provide me with a lesser quality stone!
Cory
San Antonio,#4Consumer Comment
Mon, June 11, 2007
He gave them the amount he paid for the ring. Why should they give more? IF you were smart, you should take the money and run. I guarantee you'll be able to find a bigger, better stone/ring for half the the price at an independant jeweler. Kay's is vastly overpriced, overgraded and overrated. IMHO. IF you get a ring from them, you'll be "married " to it and them , for the rest of your life. Best case, contact the old jeweler and see about him making another one for you. I've been in the business for 24+ years and know. I had some folks custom order one today, for a July the 7th wedding, that's being made in NY City as we speak. It'll be ready in 10 days. Funny story. Had a couple who bought their engagement ring from me. Before that, they had bought their promise ring while in high school too. Then they buy their wedding bands from kay's. They were in the mall and they saw a matching pair they liked. She brings my ring back and wants it rhodium plated AGAIN a week before the wedding. I tell her it's gonna be $40 and it doesn't need to be plated AGAIN. She tells me kay's gonna do her ring for free. I tell her kay's not gonna rhodium plate anything. I take the ring I'd rhodium plated almost a year ago and polish the hell out of it, back to brand new on the spot. The ring she'd had "rhodium plated" a week ago, at kay's, I gave a VERY light polish to and the white gold plating came off, just like that. It was a dip job. Plain and simple. So much for "their" rhodium plating. A "good" rhodium" job will last for years, under normal use. Find a good jeweler and good luck.