Frank
San Diego,#2Author of original report
Sun, March 02, 2003
The case the rebuttal addresses has nothing to do with your particular comments of "taking care of your own ring"....under "insurance" parameters! This case involves, essentially, never getting the ring, in the first place. The Asst. Manager never even apologized to either party! This incident is just about as outrageous as they come.
Carrie
Oceansprings,#3Consumer Comment
Sun, March 02, 2003
I've purchased two rings from Kay's.They've always provided great service and execellent quality products. My girlfriend is in the service and has worn her ring in the desert. It is still as beautiful as the day I bought it. Why?Because I followed the instructions of the insurance and had the rings inspected every 6 months. Each time they without hestitation apon discovering scratches,yes scratches, sent them off to be cleaned and restored to their original condition. If you mistreat your jewelery and don't follow insurance procedures, you get what you deserve.