- Report: #864265
Complaint Review: Kearny Pearson Ford - San Diego California
Reported By:
SHARON -
La Mesa, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kearny Pearson Ford
7090 Clairemont Mesa Blvd. San Diego, 92111 California, United States of America
Phone:
858 560 5544
Web:
Categories:
Business Rating:
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Kearny Pearson Ford Misrepresented the function of an "add-on" electronic key. San Diego, California
On 3/29, I purchased a Kia Reo..I opted to pay for, by check for 856.00, an electronic key, as the car had only standard key (by the way, they had only one key for the car - stating they didn't know what happened to the other key, but they would replace it asap).
3 days later, when I called to make an appointment for the installation of the electronic key, they THEN informed me that the electronic key that I paid for could not be used in the ignition, I cancelled the electronic key and stated that I would like a refund. (If they had told me this initially, I would never have ordered the electronic key).
I was told that they would not send a refund, rather they would apply my money to the financed portion of the car. I told them that this was unacceptable and that I would insist on a full refund.
I also have not received the 2nd key for the door locks/ignition.
3 days later, when I called to make an appointment for the installation of the electronic key, they THEN informed me that the electronic key that I paid for could not be used in the ignition, I cancelled the electronic key and stated that I would like a refund. (If they had told me this initially, I would never have ordered the electronic key).
I was told that they would not send a refund, rather they would apply my money to the financed portion of the car. I told them that this was unacceptable and that I would insist on a full refund.
I also have not received the 2nd key for the door locks/ignition.
1 Updates & Rebuttals
SHARON
La Mesa,California,
United States of America
Kerney Pearson Ford stepped up to the plate
#2Author of original report
Thu, April 12, 2012
After posting this complaint, Kerney Pearson Ford refunded my money.
