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  • Report:  #570625

Complaint Review: Kerry CRM - Customer Relationship Managment. Mystery Shopping - Internet

Reported By:
Matthias Kausch - Wexford, , Ireland
Submitted:
Updated:

Kerry CRM - Customer Relationship Managment. Mystery Shopping
Ballymacgoge, The Spa, Tralee, Co. Kerry Internet, United States of America
Phone:
Web:
http://www.kerrycrm.ie
Categories:
Tell us has your experience with this business or person been good? What's this?
I want to add to the poor record of this company. I have started to conduct coveted market research for this company as a mystery shopper in March 2009. The last visit I completed was in October 2009. I have received one cheque in July 2009, only after insisting several times to get paid. I am waiting for payment for 6 jobs, conducted between August and October 2009, without any indication by Kerry CRM of unsatisfactory or incomplete reports being returned by me, except for one occasion, where I duly re-evaluated a location. In thei=r terms and conditions, the company claims to process payment on a monthly basis, which is industry standard. When I had not received payment in December 2009, I approached the company and was 'put on hold' several times. The first answer I got was, they were 'processing payment', I could expect payment in a few days. When I reminded them a week later, I was informed I should request payment via paypal, which I did twice - to no avail. (After reading other complaints - surprise). I haven't heard from the company since (just as I had never heard from them before) or received payment (totalling EUR 86.00 in fees and reimbursements - not a high amount, but enough to hurt me, I might add).
I strongly discourage anybody looking for casual work as a mystery shopper to work with this agency! Even if their intentions are good - they are unable to manage and maintain their group of assessors properly and seem to be unwilling to engage in any type of exchange about outstanding payments. In December I have announced to take legal steps to obtain payment - seeing the hassle involved in court proceedings, I might choose to just let it be, learn my lesson and hope, the future of this company may be as bleek as their own business ethos. As a customer service advisor, Kerry CRM's own ability to liaise with their agnets seems quite pityful! From my own experience, I can not recommend this company in any way!


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