- Report: #1339912
Complaint Review: Keurig Coffee Makers - Nationwide
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Author Not Confirmed
Why?
Keurig Coffee Makers
Nationwide, USA
Phone:
8669012739
Web:
http://www.keurig.com/
Categories:
Business Rating:
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Keurig Coffee Makers I purchased this brewer on March 21, 2015. Already, the first brewer i purchased had a defective LCD monitor. I thought nothing of it and so the next day, i simply took it back to Best buy to have it replaced. TAKE NOTE THAT THE REPLACEMENT WARRANTY ON THIS BREWER IS ONLY FOR A YEAR. Today, one year and 8 months later, the brewer is completely dead with uses of only 3 8 ounce cups per day. This is not an average usage, this is EXACTLY 3 8 ounce cups per day as my family of three adults ONLY drink coffee in the morning when it is needed the most. I purchased this brewer thinking it would be convenient and it would last long because I've been hearing good reviews. Now, I just got off the phone with the Keurig support center - spoke to 2 different reps - Karen and Kyle, and essentially they told me that since the brewer is now off-warranty, that I am dead in the water. Burlington, Massachusetts Nationwide
I purchased this brewer on March 21, 2015. Already, the first brewer i purchased had a defective LCD monitor. I thought nothing of it and so the next day, i simply took it back to Best buy to have it replaced. TAKE NOTE THAT THE REPLACEMENT WARRANTY ON THIS BREWER IS ONLY FOR A YEAR. Today, one year and 8 months later, the brewer is completely dead with uses of only 3 8 ounce cups per day. This is not an average usage, this is EXACTLY 3 8 ounce cups per day as my family of three adults ONLY drink coffee in the morning when it is needed the most. I purchased this brewer thinking it would be convenient and it would last long because I've been hearing good reviews. Now, I just got off the phone with the Keurig support center - spoke to 2 different reps - Karen and Kyle, and essentially they told me that since the brewer is now off-warranty, that I am dead in the water. They were gracious enough to offer me 35% off though, on their "disposable" Keurig coffee brewers. So esentially, I am out $172.49 - We, the parents of an 18 month old and another baby on the way, are out $172.49 and the convenience of having an efficient caffeine beverage making machine in the morning. This is the 3rd Keurig coffee maker we've purchased in a span of 3 years. The only wrong decision we made was not learning from the death of the two other brewers, and decided they were probably "isolated" cases. I would not recommend this product to anyone who values his/her money. I know you might think this brewer is working fine and peachy now, but give it just a little over a year, when your warranty is gone. Kyle, the rep at the call center, told me that their brewers last for at least "3 - 7 years". I told him that something fishy was going on and told him about our other brewers. As a parent, I DO NOT HAVE THE LUXURY OF TROUBLESHOOTING THESE PIECES OF JUNK EACH TIME THEY STOP WORKING. This company will be reported to ripoff report and BBB.
