- Report: #825532
Complaint Review: KFC Lawrenceville GA #023121 - Lawrenceville Georgia
Reported By:
Matt in Gainesville -
SNELLVILLE, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
KFC Lawrenceville GA #023121
675 Duluth Hwy Lawrenceville, 30045 Georgia, United States of America
Phone:
770-822-4745
Web:
www.kfc.com
Categories:
Business Rating:
(0)
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KFC Lawrenceville GA #023121 Kentucky Fried Chicken All I wanted was a simple refund for an overcharge.This is unbelievable!! Lawrenceville, Georgia
It's really very simple which is why I'm not believing that I'm having to do this. I ordered a 12 piece family meal while in town visiting my father at the hospital across the street. It was only knee surgery and he had no diet restrictions.
When we opened up our drive in meal with the rest of the family, it was an 8 piece instead of a 12 piece. I'm sure that the difference is only a few dollars. I called the KFC and spoke to the manager on duty. He immediately acknowledged the mix up as was already aware of it. He then told me that I would need to come back to the restaurant to receive a voucher for future credit. I advised that I had no interest in a voucher for future credit as I don't live in Lawrenceville and only expect a refund for the price difference. He refused.
I then called KFC corporate and explained the above situation. This was 5 days ago.
I've heard nothing.
Again, just not believing that they are choosing to turn such a simple error into an Internet complaint along with the loss of a 40 year customer. I'm sure that it's only a few dollars but dang.
When we opened up our drive in meal with the rest of the family, it was an 8 piece instead of a 12 piece. I'm sure that the difference is only a few dollars. I called the KFC and spoke to the manager on duty. He immediately acknowledged the mix up as was already aware of it. He then told me that I would need to come back to the restaurant to receive a voucher for future credit. I advised that I had no interest in a voucher for future credit as I don't live in Lawrenceville and only expect a refund for the price difference. He refused.
I then called KFC corporate and explained the above situation. This was 5 days ago.
I've heard nothing.
Again, just not believing that they are choosing to turn such a simple error into an Internet complaint along with the loss of a 40 year customer. I'm sure that it's only a few dollars but dang.
2 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
Why didnt you
#2Consumer Comment
Fri, January 20, 2012
just go back and get your 4 pieces of chicken they owed you? They are under no obligation to give you a refund but they do need to make it right. They offered to make it right, but you don't like their offer. I dont see how you are getting ripped off, you just don't like their solution.
also, I demand free soda refills at KFC.
coast
USAI agree
#3Consumer Comment
Fri, January 20, 2012
They should refund the difference because it's their error. That is a rip off.
