- Report: #1264077
Complaint Review: Kitchen Bath Collection - Internet
Reported By:
NC27410 -
greensboro, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kitchen Bath Collection
Internet, USA
Web:
http://www.houzz.com/pro/kitchenbathcollection1/s=product
Categories:
Business Rating:
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Kitchen Bath Collection www.kitchenbathcollection.com and sees on www.houzz.com Bait & Switch Product Misrepresentation Online & On Houzz.com Gardena, CA Internet and CA
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Found Kitchen Bath Collection on houzz.com. Bought a bathroom vanity with countertop based omn the images of the vanity posted on houzz.com and KBC website.
The vanity they shipped me was the correct vanity, but had a hideous yellow countertop. It was not the countertop purchased or the one depicted on the website or on houzz.com.
KItchen Bath Collection uses BAIT & SWITCH misrepresntation.
They claimed the yellow countertop was within the "natural variations" in the travertine stone, and travertine comes in white, cream, tan and rust--so as long as they shipped any color travertine countertop I had to understand it was the "natural variation" of the stone.
However, if I returned it in the original package (how else does one get a vanity out of the crate other than cut the crate apatt?), and paid the freight back (70 kg), and shipped it insured, I could return it within 30 days. Of course, the expense to pay for a professional repacking, pay insurance, and pay 70 kg freight to ship acrosse the US is exhorbitant.
I would NEVER buy from Kithcen Bath Collection again and I will never buy from any seller on houzz.com.
