- Report: #87043
Complaint Review: Kiwi Services - Houston Texas
-
Author Not Confirmed
Why?
Kiwi Services
1289 N. Post Oak Road #120 Houston, 77055 Texas, U.S.A.
Phone:
972-934-1234
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Kiwi Services ripoff false advertising refusal of refund Houston Texas
Kiwi Services is a total RIP OFF! I had them clean my carpets in March 04. I moved EVERY piece of furniture off the carpet except my chair and couch. They refused to move it with the help of my husband. In their marketing advertisement it specifies that they move furniture. It is a bulleted point with no disclaimer. They use a floor buffer with a cloth bonnet attached to 'rub your floor clean' I guess. The contract worker that I was assigned was unprepared for the job and used towels instead. There was dog hair clumps on the floor when finished that the wife/helper semi-picked up.
I called immediately after they left for a refund. They said they would have to schedule a redo with a supervisor before one could be sumbitted. I agreed knowing full well they would not be permitted to touch my carpet once arrived. The supervisor was late for the appt. After his review he agreed that I should be entitled to a refund.
It has been over 30 days and I have contacted the main office daily. No one will return my calls. I left messages for Jennifer Robertson, Lindsay Brough, Paul Semaine and Angela Eideh- every business day for the whole month of March. No return phone calls.
I've been left with no choice but to contact an attorney. Please spare yourself the hassle and humility of it all. DO NOT do business with them and tell everyone you know not to also. Word of mouth is the best advertisement!
Heather
The Woodlands, Texas
U.S.A.
I called immediately after they left for a refund. They said they would have to schedule a redo with a supervisor before one could be sumbitted. I agreed knowing full well they would not be permitted to touch my carpet once arrived. The supervisor was late for the appt. After his review he agreed that I should be entitled to a refund.
It has been over 30 days and I have contacted the main office daily. No one will return my calls. I left messages for Jennifer Robertson, Lindsay Brough, Paul Semaine and Angela Eideh- every business day for the whole month of March. No return phone calls.
I've been left with no choice but to contact an attorney. Please spare yourself the hassle and humility of it all. DO NOT do business with them and tell everyone you know not to also. Word of mouth is the best advertisement!
Heather
The Woodlands, Texas
U.S.A.
1 Updates & Rebuttals
Angela
Carrollton,Texas,
U.S.A.
Kiwi Honors its Guarantees
#2REBUTTAL Owner of company
Wed, November 03, 2004
Creating lifetime customers is Kiwi's highest priority. In fact, our intense focus on customer care sets the pace for industry standards. It is a great disappointment when our team misses the mark in great service. When we do, we stand by our commitments through the following ways: 1. A 30-day, 100% Clean Guarantee assures that if customers are unhappy for any reason, we return and re-clean to complete customer satisfaction. 2. A robust Customer Care department works one on one with customers to answer questions and address any concerns. 3. Ongoing satisfaction surveys provide a consumer voice that is vital to our continuous improvement. We consider our group a Super Team, but we are only human. Though negative incidents can happen, we will always honor our Guarantee. We've proudly served hundreds of thousands of customers throughout the country for nearly 20 years and our commitment to earning customer loyalty remains unchanged.
