CK
woodstock,#2Consumer Suggestion
Wed, April 28, 2010
First it is up to the consumer to contact the carrier and request a claim form, asking the moving crew to do so does not constitute a claim start up. Even with the delays, it sounds as if you did get the claim form in in the required 90 days from your move date.
Living in Hawthorn Woods you also could have stopped by their office and filed the claim in person, after not receiving the responses you say you didn't get, or followed up on your claim that way.
In response to the second posting here which states you would get .60cents per pound on your damage, this is not true. In the state of Illinois, if you did not purchase valuation on your move, you would be entitled to .30 cents per pound per item. So if your futon frame weighs 50 lbs. for instance, you would receive $15.00.
i understand this is not your complaint, the lack of response was your complaint.
Jim
Anaheim,#3Consumer Comment
Fri, April 03, 2009
At most, you're probably entitled to $0.60 per pound when something is damaged beyond any repair. A scratch isn't something you'd get anything for. My guess is that the claim was denied. Be thankful everything else came out unscathed; I've seen a lot worse. I don't know if I would recommend them either, but a scratch is not a reason not to.
Jim
Anaheim,#4Consumer Comment
Fri, April 03, 2009
At most, you're probably entitled to $0.60 per pound when something is damaged beyond any repair. A scratch isn't something you'd get anything for. My guess is that the claim was denied. Be thankful everything else came out unscathed; I've seen a lot worse. I don't know if I would recommend them either, but a scratch is not a reason not to.
Jim
Anaheim,#5Consumer Comment
Fri, April 03, 2009
At most, you're probably entitled to $0.60 per pound when something is damaged beyond any repair. A scratch isn't something you'd get anything for. My guess is that the claim was denied. Be thankful everything else came out unscathed; I've seen a lot worse. I don't know if I would recommend them either, but a scratch is not a reason not to.