- Report: #238532
Complaint Review: Kram Haus Kennel - Diana Kram - Clever Missouri
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Kram Haus Kennel - Diana Kram
1542 Kerr Clever, 65631 Missouri, U.S.A.
Phone:
417-743-2331
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Kram Haus Kennel - Diana Kram Puppy MIll Diana Kram sells sick puppies! ripoff Clever Missouri
On January 15, 2007 we arrived at Diana Kram's house to purchase a puppy so our other yorkie would have a brother or sister.Our other yorkie, Bella, is up to date on all of her vaccinations and we wanted to see how she interacted with the new puppy we were going to purchase.
Upon seeing Bella (which we were holding) Diana asked us to take the dog out of her house. We did so without objection. We went downstairs to her finished basement where there were 5-6 dogs that were free to run around. We noticed the dogs urinating and then the other dogs would lick it up. I told Diana the dogs were going to the bathroom and she didn't do anything to clean it up. There was feces on the floor throughout the finished basement.
Diana went into a back room and brought out 2 puppies. Both puppies were covered in urine and feces. The stench of the house was unbearable. We asked Diana to see the room where the puppies came from and she told us we could make the puppies sick and that she would not allow us back there. We decided to purchase the puppy because we wanted to save it from the conditions he was living in.
We left Diana's house and before we got to the end of the driveway the puppy, Braxton, had already vomited and had diarrhea. We stopped at the first store and bought supplies to clean up the mess and the smell. Braxton continued to get sick. When we got home we gave him a bath to clean the feces and urine off of him. In the morning Braxton vomited again and had diarrhea with a large amount of blood.
We immediately called the veterinarian and was able to be seen right away. We discussed the unsanitary conditions Braxton came from and the causes for his illness. Braxton tested positive for Giardia, a very contagious parasite only transferred through feces. Braxton's test results came back with the highest amount of the parasite that was tested for. Our veterinarian told us Braxton has had Giarda for some length of time based on the high rate of the parasite. Giardia is also transferable to people. We immediately started treating both Braxton and Bella.
We treated Bella (the vet also dewormed her and gave her the same medicine as Braxton)because she was exposed to Braxton and it was a responsible health conscious decision that we were advised to do by our veterinarian. Bella's tests ultimately came back negative.
I called Diana Kram the following day after purchase to inform her of our veterinarian visit. She accused me of overstressing the dog and that in fact I was responsible for his condition. She also placed the blame of the disease on our other dog, Bella. She told me Braxton just needed something to soothe his stomach and that he didn't need to be treated by a veterinarian. We asked for reimbursement of the vet bills, to which she adamantly refused. Braxton also came to us with a urninary tract infection.
My correspondence with Diana Kram has included several harrasing phone calls from her. Below is an example of a response from her. She is impossible to work with and should not be in business.
Diana's Response:Further information for you:
I had the puppies which where with the male you purchased tested and all came out negative. Therefore, it truly seems that he contracted this from your other dog, which you tried to bring into my home.
Seems funny that your vet had to deworm your other dog as well.
All my puppies reported very clean of parasites. Gee, seems you are trying to get something for nothing. Sorry, but I am not falling for it.
Also, why did you go back and get the Nutri Cal, why didn't your vet recommend it??
Not only did they not recommend it they over charged you unbelievably.
You can purchase it in a pet store for about $4.50.
Good luck,
PS maybe I should send you my vet bill for all 5 of my puppies. Wonder who is out the most money now?
Jennifer
Kansas City, Missouri
U.S.A.
Upon seeing Bella (which we were holding) Diana asked us to take the dog out of her house. We did so without objection. We went downstairs to her finished basement where there were 5-6 dogs that were free to run around. We noticed the dogs urinating and then the other dogs would lick it up. I told Diana the dogs were going to the bathroom and she didn't do anything to clean it up. There was feces on the floor throughout the finished basement.
Diana went into a back room and brought out 2 puppies. Both puppies were covered in urine and feces. The stench of the house was unbearable. We asked Diana to see the room where the puppies came from and she told us we could make the puppies sick and that she would not allow us back there. We decided to purchase the puppy because we wanted to save it from the conditions he was living in.
We left Diana's house and before we got to the end of the driveway the puppy, Braxton, had already vomited and had diarrhea. We stopped at the first store and bought supplies to clean up the mess and the smell. Braxton continued to get sick. When we got home we gave him a bath to clean the feces and urine off of him. In the morning Braxton vomited again and had diarrhea with a large amount of blood.
We immediately called the veterinarian and was able to be seen right away. We discussed the unsanitary conditions Braxton came from and the causes for his illness. Braxton tested positive for Giardia, a very contagious parasite only transferred through feces. Braxton's test results came back with the highest amount of the parasite that was tested for. Our veterinarian told us Braxton has had Giarda for some length of time based on the high rate of the parasite. Giardia is also transferable to people. We immediately started treating both Braxton and Bella.
We treated Bella (the vet also dewormed her and gave her the same medicine as Braxton)because she was exposed to Braxton and it was a responsible health conscious decision that we were advised to do by our veterinarian. Bella's tests ultimately came back negative.
I called Diana Kram the following day after purchase to inform her of our veterinarian visit. She accused me of overstressing the dog and that in fact I was responsible for his condition. She also placed the blame of the disease on our other dog, Bella. She told me Braxton just needed something to soothe his stomach and that he didn't need to be treated by a veterinarian. We asked for reimbursement of the vet bills, to which she adamantly refused. Braxton also came to us with a urninary tract infection.
My correspondence with Diana Kram has included several harrasing phone calls from her. Below is an example of a response from her. She is impossible to work with and should not be in business.
Diana's Response:Further information for you:
I had the puppies which where with the male you purchased tested and all came out negative. Therefore, it truly seems that he contracted this from your other dog, which you tried to bring into my home.
Seems funny that your vet had to deworm your other dog as well.
All my puppies reported very clean of parasites. Gee, seems you are trying to get something for nothing. Sorry, but I am not falling for it.
Also, why did you go back and get the Nutri Cal, why didn't your vet recommend it??
Not only did they not recommend it they over charged you unbelievably.
You can purchase it in a pet store for about $4.50.
Good luck,
PS maybe I should send you my vet bill for all 5 of my puppies. Wonder who is out the most money now?
Jennifer
Kansas City, Missouri
U.S.A.
3 Updates & Rebuttals
Diana Kram
Clever,Missouri,
U.S.A.
Un True Statement regarding Kram Haus Kennel
#2REBUTTAL Owner of company
Wed, March 26, 2008
This girl states that she did not get upset when I asked her to remove her dog. She got very nasty that I offender her in such a mannor. We where in the middle of an ice storm which had taken our electric out for the past 9 days prior to her coming to pick up the puppy. When she came in we had the house running on extention cords and generators trying to keep the puppies warm as well as our self. My house dogs where not and DO NOT go in my home, they have a fenced in back yard with a dog door. My State inspector as well as AKC inspector and my Vet have came to my home on several times UNANNOUCED and have never written me up or ever had a problem with my MISSOUR LICENSED KENNEL. My kennel has been used by USDA training to show new inspectors what a licensed kennel should look like and be operated like. They have always rated my kennel above average. Also, when this women took the puppy, she had it wrapped up making the puppy too hot. I told her a couple times to unwrap this puppy that she would make it sick. The puppy got a little car sick on the way home from my house after I spoke with her took them over 6 hours. She also stated that rather than taking this puppy straight home they stoped several times and pet stores on the way getting things for it. I told her again that she has stressed this puppy to the max, to TAKE IT HOME AND LEAVE IT THERE, let it adjust. The puppy got diahria which most would under this type of stress and showed a little blood in the stool which most would after such treatment from the purchasor. I told her to let me know. She never called for a couple days, I called her to follow up on how the puppy was. She said the puppy had Coxidia which is a common in shipping and also tested for Giardia which again is brought out by stress. She said she wanted me to pay for her vet bills, and not just this puppies but her other dogs, but not only for the giardia test but to be wormed and such other vet expense. I told her to read her contract that if she would like to make claim on it to bring the puppy back and that I would return her money. She said that she was not going to do that. That she wanted me to return her money as well as pay all cost to the vet. I told her that I would not be willing to do that as the puppy was perfectly healthy and the other two litter mates where as well fine that this did not come from my kennel. She decided to take it upon herself as she is in college to become a lawyer I so have found out, to try to make me out as an animal abuser. I will state this, I have had a licensed kennel, I abide by the laws required and I exceed in the care and conditions of my dogs. When an extreem situation comes about, such as an ice storm. I am more concerned about the health and wealfare of my animals than myself. I live in a 4200 square foot home, valued over $400,000. I do not allow my dogs to go to the bathroom in my home and then eat it as she has so stated. I have sold many dogs over the past years and have had repeat customers and referrals from many of my clients. I have always stood behind my dogs and puppies. There have been small times that things have happend after a puppy has left and I have several people that can testify that I have always taken care of them in good faith. The web site that this women has posted to will not allow a breeder to defend themselfs and just know have I found out about this one or I would have posted this many months ago. Anyone is free to see my inspections of my kennel by the state agents. It is public knowledge. I have never been wrote up or had any markes against my record. Thank you Diana Kram Kram Haus Kennel
Niamh
Phoenix,Arizona,
U.S.A.
Purchased wonderful puppy
#3Consumer Comment
Mon, November 12, 2007
I purchased a pug from Diana and have had none of the experiences listed by Jennifer. I found Diana by searching on the internet. I called and spoke with her at length regarding her puppies. My pug arrived in perfect health. She has been a great puppy, full of personality. Diana even requested that I call her as soon as the puppy arrived to verify that the puppy was safe and healthy. I would have no second thoughts about getting a second puppy from Diana or recommending her to someone else who was interested.
Jennifer
Kansas City,Missouri,
U.S.A.
Kram Haus Kennel Clever, MO
#4Author of original report
Thu, March 08, 2007
Kram Haus Kennel sells sick puppies!!!!
