Complaint Review: L.A. Fitness Milford CT - Nationwide

 I'LL TRY TO BE CONCISE.

I went to this gym for a 2 day free pass.

Was hustled through a quick check in via Wesley who REQUIRED my drivers license to put info into computer.

I  was told to go workout, ( with no introduction to facilities offered) & did so, forgetting that my I.D. had NOT BEEN RETURNED. 

NOT  WHEN GIVEN, NOT AT ANY POINT THAT DAY OR THE NEXT.  

OR THE NEXT.

NOR WAS I CONTACTED,

 BY PHONE AS IT WAS APPARENTLY  IMMEDIATELY LOST  TO THE ETHER, WITH NO ONE NOTICING.

I  noticed my missing I.D. within 2 days of having used the gym & stopped by, 1/2 hour before closing.

NO-ONE was working as the gym was 98% EMPTY, with 2 employees sitting down,  messing about on their 

cell phones.

When I explained the problem the mngr (Rich) on duty looked in an unsecured drawer @ the front desk & the  desktop of

the salesperson who originally took it, saying to come back Monday, as he wasn't going to INCONVENIENCE an employee who wasn't on duty with a phone call.  After explaining that I couldn't legally drive, rent a car for an upcoming trip & was entirely without I.D 

for ANYTHING he made a perfunctory, disinterested call to said salesperson who said he didn't know where it was.

 

 

The mngr failed to mention my NAME in this call, or inquire any further;  saying repeatedly there was NOTHING he could do-this apparently being a corporate imperative -, in a annoyed tone.

 

When I suggested he at least look more carefully,  he pointed to his desktop ( there are NO drawers @ sales desks or secure places for I.D

Cards which I was only THEN I formed were INTENTIONALLY KEPT until workout was finished when guests are supposed to request they be given back.

 

 

 

Rich pointed to two uncovered I.D.s of other guests just laying o  top of his desk as an example.

This the norm, while employees wander the entire gym, and literally ANYONE with an  eye for identity theft could EASILY steal them.

INCLUDING EMPLOYEES. 

 

What followed was a sad, infantile, insulting, HORRIFICALLY unprofessional display of twentysomething mngr slouching, whining, blaming ME for this outcome & laughing,  saying I probably left it in my car - whichI scoured along with my purse before coming in, even though I KNEW they had it.

 

He said it was my I.D., & basically my stupidity for TRUSTING THEM WITH IT IN THE FIRST PLACE.

 

 

 

 

And WHY does a gym giving a lousy 48 usage pass need to input personal DL info into a computer anyway, when most simply 

Look at it to verify your name & give it back right away?

 

The desk employee then gangs up on me, saying THEY PERSONALLY didn't create this issue, therefore it ISN'T THEIR PROBLEM & I could basically go get f**kED, as it was now  6p.m. & they wanted to prove to their last BREATH how little they GIVE A d**n.

THEY ONLY WORK THERE.

 

Even after getting ANOTHER offsite mngr Jada on phone results I  same salesperson confirming to her by phone that even though he doesn't

know  WHO I AM, he now DISTINCTLY REMEMBERS RETURNING  the license.

 

 

 

So to RECAP:

 

TOTALLY UNECESSARY PROBLEM CREATED. 

TOTALLY RUDE CONDESCENDING AND ABSURDLY UNPROFESSIONAL AND DISMISSIVE RESPONSE. 

POSSIBLE POLICE REPORT FOR GROSS MISHANDLING OF PERSONAL DOCUMENTS. 

 

SHOULD I ADD THAT YOU CAN'T EVEN GET A DECENT SHOWER?

JUST TRAGICALLY AWFUL.

AVOID.  JUST AVOID. LOFE IS SO MUCH BETTER THAN THIS.

 

 

 

 

 

 

SO: 

 

TOTALLY UNECESSARY PROBLEM CREATED. 

TOTALLY RUDE CONDESCENDING AND ABSURDLY UNPROFESSIONAL AND DISMISSIVE RESPONSE. 

Not to mention absolutely ghetto facilities. 

 

Po

 

 

 

So....

 

TOTALLY UNECESSARY PROBLEM CREATED

TOTALLY RUDE, CONDESCENDING, INAPPRORIATELEY DEFENSIVE, DISMISSIVE AND ABSURDLY UNPROFESSIONAL

 

 

 

So, to RECAP:

 

A TOTALLY UNECESSARY problem created by employees;  NONE of whom are willing to take ANY responsibilty for, or make a genuine effort to correct. 

 

WAS NEVER INFORMED they intended to "hold" my I.D. in the first place.

 

 

Received COMPLETELY DISRESPECTFUL, CONDESCENDING & DISMISSIVE treatment in response. 

 

 

So, to recap:

 

Entirely UNECESSARY problem created by employees;  NONE OF WHOM take responsibility for or do their utmost to correct

 

 

 R

IGHT.

 

 

 

 

 

 

So to recap;

 

Unecessary problem created by employees,  who neither take respi

 

 

 

 

 

 

RIGHT.

 

This is relayed by the receptionist who now says that I may not speak with Jada  because she has to go SHOPPING. 

SO to recap;

 

UNECESSARY PROBLEM CREATED WHICH DOESN'T JUST SCREW ME FOR A DAY BUT  FUCMS UP A ANNED DRIVING TRIP

 

 

 

 

could do

The mngr then attempts brush me off again as I've cleary INTERUPTED him I  the act of doing NOTHING.