- Report: #1263550
Complaint Review: LA Fitness - Irvine California
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Author Not Confirmed
Why?
LA Fitness
3021 Michelson dr. Irvine, 92612 California, USA
Phone:
(949) 988-5372
Web:
https://www.lafitness.com/pages/clubhome.aspx?clubid=918
Categories:
Business Rating:
(0)
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LA Fitness LOST $3,200 BY UNKNOWINGLY SIGNING UP FOR PERSONAL TRAINING Irvine California
BEWARE!!!! Do not sign a contract for personal training. I didn't know it was a membership with recurring charges, and have now lost over $3,200. I have used only 2 sessions out of over 60 and have moved states, so I have absolutely no hope of using them all. I feel cheated and ripped-off by the gym I used to love. No one let me know it was a membership. I believed it to be a one-time purchase of 8 sessions for $360. That was not the case. Because no one informed me otherwise, LA Fitness kept charging me without any notice. I should've been tracking on my credit card statement, but I didn't think to look because it was an old card. I want to emphasize the fact that I never received an email, phone call, or any warning that it was a membership.
The only way to be exonerated of the 11-month contract is to provide proof of relocation. Even though I am just the extra roommate who pays the main leaser, I got my name on the power-bill at my current residence. I must send this power-bill with my name on it to LA Fitness corporate in order to cancel the membership. This unfortunate situation has been a huge headache, and I feel terrible for losing the $3,200. Needless to say, I am not a happy customer. LA Fitness customer service is the worst I've ever experienced. I requested a refund and all they said is, "There's nothing I can do, personal training sessions are non-refundable." They honestly don't care about keeping customers. My bank is also unable to help because I signed the contract that no one explained to me. I believed the contract to be a form releasing them from liability if I were to get hurt during training, not an obligation to pay $360 a month for 11 months, and I'm sure the membership would auto-renew for another 11 months. I'm completely hopeless about getting the money back, and am extremely distraught over this.
If you are in a similar situation, I am so sorry to hear that.
I have to get my story out there because I don't want this to happen to anyone else! Save yourself the headache and please DON'T SIGN UP FOR PERSONAL TRAINING!
