- Report: #644973
Complaint Review: laptopz-outlet - Brooklyn New York
Reported By:
Douglas -
San Francisco, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
laptopz-outlet
726 64th St., Brooklyn, NY 11220 Brooklyn, 11220 New York, United States of America
Phone:
(845) 228-8876
Web:
Categories:
Business Rating:
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laptopz-outlet Hangfeng Wu battery failure, do not honor warranty Brooklyn, New York
In November 2009 I purchased a MacBook laptop battery through eBay from this company doing business under the name of Laptopz. It wasn't entirely clear from the eBay listing whether the warranty was one year or three years, but the battery stopped working properly in July 2010, well within a one year period. The computer would run for a short time under battery power and then stop abruptly instead of going to sleep as it normally would when the battery is discharged. Also, the System Profiler reported the battery as being in need of replacement.
After several email exchanges, I received an RMA number and returned the battery to them in early August. Shipping confirmation showed it was received on August 5, 2010. I sent a followup email on August 18 and received a response to be patient. I then sent emails on August 26 and 31, receiving a response to wait another week. I have continued to send emails, on September 8th, 13th, and 15th, a message through eBay on the 21st plus another email today (27th), and have not yet received a response nor have I received a replacement battery.
The battery was originally sold for a good price and initially worked fine, but then it failed and so far they haven't honored their warranty.
After several email exchanges, I received an RMA number and returned the battery to them in early August. Shipping confirmation showed it was received on August 5, 2010. I sent a followup email on August 18 and received a response to be patient. I then sent emails on August 26 and 31, receiving a response to wait another week. I have continued to send emails, on September 8th, 13th, and 15th, a message through eBay on the 21st plus another email today (27th), and have not yet received a response nor have I received a replacement battery.
The battery was originally sold for a good price and initially worked fine, but then it failed and so far they haven't honored their warranty.
