- Report: #1462486
Complaint Review: Last Minute Cruises - Altamonte Springs Florida
Reported By:
Brad -
Turlock, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Last Minute Cruises
220 E. Central Parkway Altamonte Springs, 32701 Florida, United States
Phone:
(407)667-8700
Web:
www.lastminutecruises.com
Categories:
Business Rating:
(0)
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Last Minute Cruises Tourico Holidays, Travel Holdings Inc. Invalidated Two Cruise Vacations Altamonte Springs Florida
We're caught in the middle of a very upsetting situation involving the travel agency Last Minute Cruises. The problem started when we tried contacting our travel agent at Last Minute Cruises after we had just booked two consecutive cruises (back to back) to South America. Both emails and phone calls were not returned. We then came to find out that the travel agent was out of the office (out of the country) but did not indicate on his email and voicemail that he was going to be away from the office nor was there any name of anyone that would handle calls/emails while he was away. We in turn voiced our feelings about this not being "proper practice" when it comes to customer service.
Because of what happened, supervisor Darlene Miranda-Reices became involved. She then sent a request to Norwegian Cruise Lines asking that these two bookings be transferred directly to NCL and that we would now deal with NCL directly. NCL responded back to Ms. Miranda-Reices stating that they would not accept the transfer of these two bookings due to the fact that the prices that NCL would have to charge for these cruises would be much higher and that it would be unfair to us as customers and frequent cruisers of NCL.
Upon finding out that NCL would not accept these tranfers, a call was placed to Last Minute Cruises. This call revealed that Last Minute Cruises "invalidated" both cruises and now our dream vacation is a BUST because of them!!!
