- Report: #1129342
Complaint Review: LBF Travel INC - San Diego California
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Author Not Confirmed
Why?
LBF Travel INC
4545 Murphy Canyon Road, Suite 210 San Diego, 92123 California, USA
Phone:
858-429-7599
Web:
http://www.lbftravel.com/
Categories:
Business Rating:
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LBF Travel INC, Smartfares.com Refund Check not sent for 4 months San Diego California
On Dec 16th, I requested my ticket to be cancelled. I was repeatedly told that my refund (about 50% of the ticket) will be send by a check within a couple of weeks. It's March 8th and the check has not arrived yet. The customer service agents are absolutely unprofessional. They never return calls, it's almost impossible to reach the same person twice. They intentionally give you vague information and deny it on future calls. I was told I should receive a refund of >$600 in one occasion and >$400 in another but I have not yet received anything. Every time I call, they tell me the check will be sent on FRIDAY ! I tried to reach any of their managers but the customer service agents just keep passing me to each other and pretend they are managers !
This is robbery ! A BIG SCAM.
1 Updates & Rebuttals
Philip
San Diego,California,
LBF Travel Inc. - Smartfares
#2UPDATE Employee
Mon, March 10, 2014
Dear Joseph:
Please accept my apologies for any inconvenience caused as a result of your refund. I have researched your case as soon as it was brought to my attention. I issued a check to you this evening for your refund, you will receive it in the next several days.
At LBF Travel we go to great lengths to ensure our customers receive prompt and efficient service, clearly we have not met our standards this time. For that I sincerely apologize. I have asked one of our senior managers to send you confirmation of the payment via email.
Regards
