the company sent the product described in the ad on Facebook. Product arrived and there was no literature saying this was a subscription program. I opened my bank information to see the upcoming charge. I called company and immediatly cancelled the program. Told them I didn't want this to happen. I believed they would cancel the charge going through my account. They did not cancell the amount of money in my account. It was taken out. I called them and told them I wanted a refund and they at first offered 35%, then 50% and 75%. I told them I had not even had a chance to use their product. I would mail it back if that is what was being asked. Then I hung up. I called the number in my bank account and talked with a different person named Zeny. She again offered the percentages refund. Told her I was not taking anything except 100%. She said it was going to happen. In 1-3 business days if it has not shown up I am filing a complaint with the BBB and my local states attorney office.