- Report: #657489
Complaint Review: Lead Research Group - Huntington Beach California
Reported By:
Jason S. -
Rock Tavern, New York, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Lead Research Group
17011 Beach Blvd Suite 822 Huntington Beach, 92647 California, United States of America
Phone:
1 (800) 884-8371
Web:
www.leadresearchgroup.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lead Research Group internet leads, voice broadcastin, tv leads, radio leads Huntington Beach, California
Lead Research Group is a bunch of liars. They say whatever it takes to their customers to get the sale. Tel Server does not have a 1 second billing increment! it is 6 seconds, and they lie to their customers about this to give them an edge. Most business owners do not understand what that means anyway. There is no way to change the billing increment on Tel Server so i if they try to say they have the ability, that's also a lie. Our company ran on tel server for over a year so we know the system very well. We also had a run in with LRG, and it wasn't a positive experience. We sent in a deposit for dialing services and it took them almost 2 weeks to get us set up. At the time, we were new in the biz, and the training they provided was sub par.
We had to figure out the system on our own because their tech department was always too busy to help us. We really liked the system so when our money was depleted, we tried to find another company that used the same system. They also gave us the BS line that they owned the system as well. When we switched to the other company ( not going to name names ) they told us that LRG lies to customers all of the time about that and they thought it was a bit comical. The point is that there is a pattern here, and if you want to give your hard earned money to a company that has to lie, who knows what else they are lying about. Im sure LRG is a legit company but, why do you have to lie to your customers? Maybe this will be a wake up call to STOP LYING !!!! I never wish anyone harm but sometimes when you do things like this, karma comes back to bite you in the butt !!!
We had to figure out the system on our own because their tech department was always too busy to help us. We really liked the system so when our money was depleted, we tried to find another company that used the same system. They also gave us the BS line that they owned the system as well. When we switched to the other company ( not going to name names ) they told us that LRG lies to customers all of the time about that and they thought it was a bit comical. The point is that there is a pattern here, and if you want to give your hard earned money to a company that has to lie, who knows what else they are lying about. Im sure LRG is a legit company but, why do you have to lie to your customers? Maybe this will be a wake up call to STOP LYING !!!! I never wish anyone harm but sometimes when you do things like this, karma comes back to bite you in the butt !!!
1 Updates & Rebuttals
LRG Management
Huntington Beach,California,
We Follow Through With Promises
#2UPDATE Employee
Wed, July 10, 2013
We’re a customer-centric business focused on providing the best quality products. We also believe in providing training and support to guide our customers through the process. We only make promises that we can keep. If we cannot provide our customers with the service they need to succeed, we point them in the direction of someone who can.
We apologize that your experience with us was unsatisfactory. We do everything within our power to satisfy our customers’ needs. Sometimes, despite our efforts, there are customers who we cannot appease. Our entire staff is highly-trained to help and provide turnkey solutions for all of our new and current customers. In the rare incident that someone is not satisfied, we have customer care in place to help remedy any wrongdoings and clear up misunderstandings.
We appreciate that you liked our system. It took years to develop and, is indeed, uniquely ours. We’re happy to hear that you found a company that was a better match for your needs. We’re a company who believes in integrity and honesty, and satisfying the customer, and we have thousands of happy customers who can vouch for that. Again, we apologize for any misunderstandings.
