- Report: #585016
Complaint Review: Lead Research Group - huntington beach California
Reported By:
simon -
newport beach, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lead Research Group
17011 Beach Blvd Suite 822 huntington beach, 92647 California, United States of America
Phone:
(800) 884-8371
Web:
www.leadresearchgroup.com
Categories:
Business Rating:
(0)
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Lead Research Group RIPPED ME OFF AND DIDN'T EVEN HAVE THE DECENCY TO CALL ME OR REPLY TO MY EMAILS. huntington beach, California
Back in late 2009 I purchased $1000 worth of dialer minutes from these guys. I knew that the law has changed and I can not just randomely call people. So in search of opt in data that is legal to call, it took me about 4 to 5 months to call Ryan Ramussen and his crew back to retrieve my user id and password so i can upload the data into the dialer. Their response to me is copied and pasted below. this company is the biggest RRip offf.
DO NOT do business with them ever. they will simply take your money and the only way you are going to get it back is thru small claim court.
Here is their response to me when i asked for at least an exchange...
The invoice stated that all minutes had to be used within 30 days and we let it go as far as six months...there is unfortunately nothing we can do
we cannot offer refunds or exchanges as we have already paid the provider for your minutes in advance more than a half a year ago and our invoice states that you must use all of your minutes within thirty days.
1 Updates & Rebuttals
LRG Management
Huntington Beach,California,
We Hear Your Concerns
#2UPDATE Employee
Fri, June 28, 2013
We’re a customer centric business focused on providing the best service possible. We apologize for the misunderstanding here. We pay out providers, and the 30 day limit is their rule, not ours. We state clearly on the invoice that there is a 30 day limit, so that situations like this do not happen.
The money for the services was no longer in our possession 6 months after the purchase. It was in the hands of the provider. While I am not Ryan, I can speak to him and all upper management in saying that they do everything they can to make sure that the client gets their money’s worth.
In incidences like these, which are few and far between, we make every attempt to mediate with the provider to see if amends can be made. In your particular incident, it is likely that the provider was unable to provide any remedy based on their policies.
We appreciate your response. We continue to put the 30 day limit clause on the invoice, so that our clients are aware. Because of your response, we have taken it a step further and verbally mention the 30-day limit as well. We’re sorry for this misunderstanding.
