Christian
Bratislava,#2Consumer Comment
Fri, January 22, 2010
The original report in this complaint doesn't really tell me much. I'd really like to ask the original person who filed the report to include more details of just what happened. Otherwise, it honestly looks like an attempt to slander either because someone had a bad experience (which can happen, but details should be elaborated on), or otherwise has a personal issue with this company or someone who works there (disgruntled employee or even a competitor).
I'd like to know exactly what happened, who was dealt with, and some kind of timeline of events and including if a complaint was made and if/how the complaint was followed up on?
Otherwise, the original report is pretty vague. I really have no idea who I should believe at this point. I'd REALLY like to get the original person to elaborate on just what happened, otherwise I see no reason why I shouldn't do business with Lead Research.
Thanks,
Christian
LRG Management
Huntington Beach,#3REBUTTAL Owner of company
Tue, November 17, 2009
I would appreciate an online or offline contact from whomever posted this information. We take all complaints very seriously.
Please provide any details that apply to your specific case, and we will have one of the managers here work with you immediately.
We know that this medium does not provide for removal of your original post, but hope that you see our efforts as true and genuine in making every attempt to resolve your issue. If someone was dishonest or did not deliver a product or service, as you indicate, we will immediately begin an investigation into the issue following further details.
Our team and core values of this company deserve a fair chance to understand where this claim originates. If this is baseless and meant to only provoke or slander our company's name, then we need not answer any further.
However, if you are serious and would like a resolution to your issue, we're here to help. Please call our office at: 800-884-8371 and we will direct you to the proper customer service manager.
If there was a verifiable issue, I would like to extend our most sincere apology in advance and hope that we can find a way to resolve this amicably and quickly.