- Report: #461289
Complaint Review: Leaders Merchant Services - Calabasas California
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Author Confirmed
Why?
Leaders Merchant Services
26707 W. Agoura Rd Calabasas, 91302 California, U.S.A.
Phone:
800-876-9843
Web:
N/A
Categories:
Business Rating:
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Leaders Merchant Services Fees have gone up! Charges for them to update their security! Rude customer service! Calabasas California
I opened my leaders statement and found some strange unexplained charges. I own a small business, I'm the only employee, for the month of May I had a total of 1081.30 in charges. I occurred fees for 70.66, 39.00 of it was listed as **additional fees with no explanation. Now they also take monthly user fees from my bank account for using their services (25.00) and do not list these on their statements.
So I call customer service, I'm told that I'm being charged 129.00 annual PCI compliance fee, so they can update their security services and it will be billed to me over three months! So I ask the CSR don't we have a contract... how can you raise my fees? I'm told that they have the right to raise their fees without my consent all they have to do is give me a 30 day notice and it's done. Now I say... well what if I refuse to have my fees raised??
I'm told it's in my contract that they have the right to do so anytime they please. I told the CSR that when I signed up with their sales person I asked him all these questions and was told no hidden fees, I was given a low credit card rate. The CSR told me it was the sales persons "job" to tell me what I want to hear and I should have read the fine print. Now I can't find anything in the contract I was given by the sales person about this fine print the CSR is referring to.
I asked him to send it to me and he said it would be in the mail, he couldn't email it to me. Which is funny because that is how I received the original contract. I was told my only option is to pay 299.00 to buy out of this bogus contract. This guy was rude and if he is correct about what they can do to me, this company is a sham and you should stay away from them!
Bff
Centerville, Ohio
U.S.A.
So I call customer service, I'm told that I'm being charged 129.00 annual PCI compliance fee, so they can update their security services and it will be billed to me over three months! So I ask the CSR don't we have a contract... how can you raise my fees? I'm told that they have the right to raise their fees without my consent all they have to do is give me a 30 day notice and it's done. Now I say... well what if I refuse to have my fees raised??
I'm told it's in my contract that they have the right to do so anytime they please. I told the CSR that when I signed up with their sales person I asked him all these questions and was told no hidden fees, I was given a low credit card rate. The CSR told me it was the sales persons "job" to tell me what I want to hear and I should have read the fine print. Now I can't find anything in the contract I was given by the sales person about this fine print the CSR is referring to.
I asked him to send it to me and he said it would be in the mail, he couldn't email it to me. Which is funny because that is how I received the original contract. I was told my only option is to pay 299.00 to buy out of this bogus contract. This guy was rude and if he is correct about what they can do to me, this company is a sham and you should stay away from them!
Bff
Centerville, Ohio
U.S.A.
1 Updates & Rebuttals
Sarah
Camarillo,California,
U.S.A.
Leaders Merchant Services would like the opportunity to help this merchant.
#2UPDATE Employee
Fri, June 26, 2009
Leaders Merchant Services would like the opportunity to help this merchant, but unfortunately this complaint does not provide us enough information to locate the merchant's account. We invite this merchant to contact Cindy Schwerdtfeger our Complaint Resolution Specialist @ 877-538-3377 to help them resolve this situation.
