Complaint Review: Leaders Merchant Services - Camarillo California

This merchant has already contacted Leaders Merchant Services via the Better Business Bureau. Here is our response and solution for the merchant: Leaders Merchant Services apologizes for the funds that were debited from the merchant's account, even though his terminal was never installed. All funds have been refunded. Please note that no one in the company stole the merchant's identity. All the monthly fees that were charged for the first month were valid fees according to the contract the merchant signed. These fees have also been refunded, as LEADERS recognized the inability to reprogram the merchant's terminal. LEADERS follows honest business practices, but not without error, as no one is perfect. Thus we did refund the fees after realizing where our mistake was. LEADERS also apologizes for charging this merchant a $350.00 cancellation fee. This was a human oversight; as the merchant should not have been charged anything due to the non-installation of the merchant account. The $350.00 cancellation fee has also been refunded to the merchant.

This merchant has already contacted Leaders Merchant Services via the Better Business Bureau. Here is our response and solution for the merchant: Leaders Merchant Services apologizes for the funds that were debited from the merchant's account, even though his terminal was never installed. All funds have been refunded. Please note that no one in the company stole the merchant's identity. All the monthly fees that were charged for the first month were valid fees according to the contract the merchant signed. These fees have also been refunded, as LEADERS recognized the inability to reprogram the merchant's terminal. LEADERS follows honest business practices, but not without error, as no one is perfect. Thus we did refund the fees after realizing where our mistake was. LEADERS also apologizes for charging this merchant a $350.00 cancellation fee. This was a human oversight; as the merchant should not have been charged anything due to the non-installation of the merchant account. The $350.00 cancellation fee has also been refunded to the merchant.

This merchant has already contacted Leaders Merchant Services via the Better Business Bureau. Here is our response and solution for the merchant: Leaders Merchant Services apologizes for the funds that were debited from the merchant's account, even though his terminal was never installed. All funds have been refunded. Please note that no one in the company stole the merchant's identity. All the monthly fees that were charged for the first month were valid fees according to the contract the merchant signed. These fees have also been refunded, as LEADERS recognized the inability to reprogram the merchant's terminal. LEADERS follows honest business practices, but not without error, as no one is perfect. Thus we did refund the fees after realizing where our mistake was. LEADERS also apologizes for charging this merchant a $350.00 cancellation fee. This was a human oversight; as the merchant should not have been charged anything due to the non-installation of the merchant account. The $350.00 cancellation fee has also been refunded to the merchant.

This merchant has already contacted Leaders Merchant Services via the Better Business Bureau. Here is our response and solution for the merchant: Leaders Merchant Services apologizes for the funds that were debited from the merchant's account, even though his terminal was never installed. All funds have been refunded. Please note that no one in the company stole the merchant's identity. All the monthly fees that were charged for the first month were valid fees according to the contract the merchant signed. These fees have also been refunded, as LEADERS recognized the inability to reprogram the merchant's terminal. LEADERS follows honest business practices, but not without error, as no one is perfect. Thus we did refund the fees after realizing where our mistake was. LEADERS also apologizes for charging this merchant a $350.00 cancellation fee. This was a human oversight; as the merchant should not have been charged anything due to the non-installation of the merchant account. The $350.00 cancellation fee has also been refunded to the merchant.