Sarah
Camarillo,#2UPDATE Employee
Fri, June 01, 2007
Leaders Merchant Services is very sorry that this merchant had a poor experience with us. To be completely honest, the threat of fraud and the risk of chargebacks and losing money is a very dangerous issue to merchant service providers. When an MSP such as LEADERS encounters a risk issue in the nature of the business or the transactions that are run, certain precautions need to be taken to make sure all parties involved don't face a loss. Sometimes this requires that the MSP hold funds to make sure there is money on hand in the event of a merchant chargeback. Unfortunately, due to the fact that there is no way for us to identify the merchant who filed this complaint, we cannot address the particular situation. It is very important to know what was occurring at the time for the funds to have been held. It's also important that merchants always know the rules of MasterCard and Visa, because if a merchant is caught breaking the rules, the funds can be held and never released, and then a merchant can be placed on a Terminated Merchant File list (TMF). This would not be due to LEADERS' rules, but rather the regulations of the MasterCard and Visa organizations, which LEADERS MUST abide by. Please understand that rules are rules, and beyond that, LEADERS will always do everything possible to help a merchant. Our company would not succeed without our continued support for the success of our merchants.