Patrick McIntire
Tampa,#2Author of original report
Sat, February 25, 2012
C'mon Joe, you skirted all around & never addressed my issues ! I get your attempt to call your actions honorable & what a good guy you are. I understand you claim to have many satisfied customers. The BBB recommends you give names & numbers.
I had as previously stated a (REAL) appliance repair company come in and I paid the reasonable fee. Only to further regret ever trying to help you.
It was Sept 21, 2011 when you finally arrived. I agreed to pay X-tra for the fabulouse fridge. We left town for a couple of weeks & return home to a "spoiled mess" in early October 2011. To date you have NEVER ARRIVED, let alone offered any money back. Nor were you willing to come remove this scabed together piece of junk! We would have really appreciated at least that.
In clossing I'm sorry you feel incapeable of communicating w/ me. I shouldn't have referred to your unhealthy appearance on your lower extremities. I probably should just have simply said, " you are an a*s "! Now put your big boy panties on & accept the facts.
Competition is a good thing. There's tons of orphans just like us looking for dependable, honest, & relieable outfits. You don't qualify. I'll help you w/ the math Joe. 6-months, 1/2 of a year, over 182 days. Your Rebuttal's as weak as your services. Remember just be honest, you'll save your limited brain cells a whole lot less stress! Once again, GOOD LUCK.
Joe
United States of America#3REBUTTAL Owner of company
Fri, February 24, 2012
I have many more satisfied customers than unsatisfied customers, I give a 60 day guarantee and I honor my guarantee because I don't want this type of trash written about me. No one reading these reports knows when the customer purchased the used machine. Yes I am in the used appliance business.
I give a 60 day guarantee so no one feels like they got took. I do get busy and my intentions are honorable. If any one feels they have been done wrong by me I will gladly give them back there money to avoid negitive publicity. It is good business sense. I have fixed several machines after the 60 days has ex-pired in some cases just to keep a good customer. I also get many referrerals. And customers talk about what a great service I provide. My competitors are the ones who don't like me. Not my customers. Free Delivery, shop at home, I provide a very convienant service to the consumer.
In closing I am a friendly person, and some people don't know how to talk to others in a respectful way. I admit I avoid disrespectful customers. But I will settle with them in a resonable business manner.