TKRAP
Hamilton,#2Consumer Comment
Sun, July 08, 2012
I would support what Macy & Aleman stated 9they are now known as Macy Law Firm). True they do not always get back with you right away Most office are run by one attorney and an assistant. I have been struggking to pay the fees to begin with but they have been helpful in getting me on track. The main issue I see is communication. BK is rough enough but as a cient you must communicate to the law firm. I failed when we did a few things and now instead of doing a 7 we have to do a 13, but our attorney (our second one) basically told us what the clear options our and we have to decide. They can only do as much as the info we give them. They have to make sure all the correct paper work is ready or the judge may not accept it.
DJ
United States of America#3Consumer Comment
Sun, September 04, 2011
It's great to see that this unethical and fraudulent "law firm" is finally being sued.
Hopefully, all of the clients that were ripped off will get some justice for having to deal with all of these sleazy attorneys. How can you sleep at night knowing that you're just aggravating the lives of struggling people that already feel helpless? Everyone that works at this firm is a disgusting and heartless human being. All of you should get disbarred.
Kiva James
Brooklyn,#4UPDATE EX-employee responds
Fri, June 27, 2008
First and foremost, I apologize (on my own behalf) for anything I might or might not have done to contribute to Fireside's unpleasant experience. However, when you stopped receiving case updates from me it was because I was no longer employed with the firm and it would have been inappropriate (legally and ethically) for me to contact you again. At that point it was up to any of the several members of the firm to keep you informed as to the status of your Chapter 7 petition. Keep in mind that when you retain Legal Helpers d/b/a Macey & Aleman, you are retaining legal services to be performed by a GROUP PRACTICE, not representation by any individual attorney. Lastly, and most importantly, I sincerely hope you have since succeeded in achieving the goals you set for yourself when you decided to file for bankruptcy -a fresh start financially. Respectfully submitted, Kiva V. James, Esq.
Legal Helpers
Chicago,#5UPDATE Employee
Wed, June 18, 2008
The law firm wishes to offer its sincerest apologies to this person since the case did not proceed as expected. However, it is important to note that the case did proceed, the client got exactly what was contracted for (albeit slower than she would have liked) and the case is proceeding successfully to date, though its not over yet. There are a few factual inaccuracies that compel me to respond further. First, no individual attorney is retained by a client. The firm is retained by the client and in our agreement clients agree that different lawyers can work on different aspects of the case. Second, the $274 this client claims we "charged" her for credit counseling is untrue. The $274 was a package of services which included credit counseling and the post-filing financial management course (most vendors offer each course for $50 each). The package also included a post-discharge credit review (this service alone is offered at hundreds of dollars from vendors), the retrieval of four years of tax transcripts from the IRS and a three source credit report. The costs and the services were clearly outlined in the agreement this client signed. Also, the services were optional and that was clearly disclosed on all of the paperwork. So, the allegations that the $274 was only for "credit counseling" is not accurate. Third, when this client came in to get a copy of her petition, she walked in the day we were moving and internet installation had not yet been completed and all paperwork was in boxes. That being said, we regret this client's experience. Personnel changes have occured in both the call center and the local office and those personnel changes moving forward have been in the best interests of the firm. Thus the personnel responsible for some of the items this client complains about have been replaced. As for the phone calls, it is the firm's policy that any client get immediate answers to their questions as soon as they call. There should be no need to leave messages or play phone tag. In the rare case where a return phone call is necessary, it has always been the firm's policy to immediately return phone calls. In this client's case, each time she called someone from the firm answered her call and provided information to her. Certainly I understand that the information provided may not have been what she was hoping to hear, but to say that "no one called me back" is misleading. It's not typically necessary for anyone to call back because all the available information is being provided at the time of the initial call. In fact, in this case, the client's questions after her case was filed were appropriately and adequately answered by staff immediately during the initial call. It is unreasonable to request someone call back once the person has just received the answer to their question. In addition, this client's case is currently pending and is proceeding successfully. This, despite the fact that this client bounced a check and has not paid it yet. The firm provided all contracted services to this client. Granted, the case didn't move at her preferred pace and for that I apologize and have made changes in personnel, but the services were provided and the case proceeded reasonably under the circumstances.