- Report: #966023
Complaint Review: Legal Zoom - Internet
Reported By:
brad -
Kinston, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Legal Zoom
Internet, United States of America
Phone:
Web:
www.legalzoom.com
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Business Rating:
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Tell us has your experience with this business or person been good?
Legal Zoom Canyon Law Group and Lyman Smith Patent Service less than Stellar, Do not use Legal Zoom for patent Service Internet
I Have used legal zoom many times for incorporating and other items with great success. On june 14 2012, I submitted a patent and drawing to them (I already did the work) but I wanted an attorney to review. I was charged $649 by Canyon Law Group and indeed contacted by Attorney Lyman Smith a few days later. He was very nice, and went over my idea.
Five months later (November) I contacted my credit card company to dispute the charges for "service not received". With each phone call, Mr. Lyman Smith would state "oh yes, I remember your idea. I made some notes and it should be finished. Let me check on it and I will email you or call you right back". After hearing that same story over two months, I gave up hope.
Find a local attorney if you have a real patent idea and need some legal advice.
thanks,
Five months later (November) I contacted my credit card company to dispute the charges for "service not received". With each phone call, Mr. Lyman Smith would state "oh yes, I remember your idea. I made some notes and it should be finished. Let me check on it and I will email you or call you right back". After hearing that same story over two months, I gave up hope.
Find a local attorney if you have a real patent idea and need some legal advice.
thanks,
2 Updates & Rebuttals
brad
Kinston,North Carolina,
United States of America
No Complaints with Patent Filing using Legal Zoom, Canyon Law Group and Lyman Smith
#2Author of original report
Fri, November 09, 2012
Update to report filed:
I was contacted promptly by Mr. Lyman Smith with Canyon Law Group the same day I filed this report and disputed charges with my credit card company. Lyman was very nice as always and stated that he had responded to each of my previous request by email. I was unable to check any junk mail folders to verify as I had recently deleted that folder on my Google account to allow for more space. I can only assume that he had indeed responded to my previous request as he stated and that his emails possibly went to junk/spam folder.
He said he had sent me another email and I received without incident which included his revision notes. On 11/8 I signed off and approved the revisions. On 11/9, the day I am updating this report I received confirmation that my idea had been filed with the USPTO by Lyman Smith. He also courteously offered a full refund (which I did not expect) even though I received services from Legal Zoom and Lyman Smith.
Legal Zoom and Lyman Smith basically filed my patent idea at their expense in order to maintain a reputation of having excellent customer service. As I stated previously, I have used Legal Zoom many times in the past for other services and I was always extremely happy with the service provided.
I believe in the circumstance regarding my filing for patent, perhaps it was related to miscommunication through email not being received.
I am happy that my patent idea has been filed, and I would use Legal Zoom and Lyman Smith again if needed for future filings.
LegalZoom
Glendale,California,
United States of America
LegalZoom Complaint
#3UPDATE Employee
Wed, November 07, 2012
Hi Brad,
We're sorry to hear that you did not have the best experience with LegalZoom & Canyon Law Group. Our goal is to make every Customer happy with our products and service, we clearly missed the mark this time.
We'd like to learn more about your situation. Our Customer Care manager will be contacting you to see what we can do to fix this for you. We thank you for your patience.
LegalZoom Customer
800-773-0888
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