- Report: #1057287
Complaint Review: Legal Zoom - Internet
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Author Not Confirmed
Why?
Legal Zoom
Internet, USA
Phone:
1-888-821-7574
Web:
legalzoom.com
Categories:
Business Rating:
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Legal Zoom RipOff, Waste of Money, Can do it on your own Internet
Legal Zoom is not worth what you pay. Apparently Enigma(sales rep name) said up until a month ago you could add directives etc but they just took that away. So all you have now is the 5-7 questions they as you on their website and then they add a bunch of clauses etc to make it official. BUt they are unable to answer any questions further. Two days ago I spoke with Alicia ( sales rep) and she told me I could add an adendum once I received the copy but apparently she was incorrect.
So I could have written this for free and added everything I could have possibly wanted in my will for free and then had someone notorize it etc. But no they rip you off to take you $70 per will. The sales reps are also not friendly and have a bit of an attitude when speaking with you.
Waste of Money!
1 Updates & Rebuttals
LegalZoom
Glendale,California,
LegalZoom Response
#2UPDATE Employee
Tue, June 11, 2013
Thanks for taking the time to explain your experience. We are very disappointed to hear you have had a less than satisfying experience with us and we appreciate your feedback. Hearing from unhappy customers helps us do a better job in the future.
We would suggest that you contact a customer care manager directly with your account information for any possible options for adding your directives.
We are sorry you weren’t happy with your experience and we would like an opportunity to make things right. Our goal is to make sure every customer is happy and we have 0 satisfaction guarantee.
