- Report: #1149150
Complaint Review: Legal Zoom - Austin Nationwide
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Legal Zoom
Austin, TX Austin, 78731 Nationwide, USA
Web:
www.legalzoom.com
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Legal Zoom LEGALZOOM Terrible customer service!!! Nationwide
Terrible customer service!!! Can never get through your lines. When I did finally order an expedited corporation formation, they delayed it by several weeks because they held the order for almost a week without notification because they claimed my entity had to be filed as a PLLC. I argued this with 3 Legalzoom agents.Their agents argued with me over the status of my business PLLC v. LLC or Corp. repeatedly, giving me legal advice which they are not supposed to do. Finally I gave in. After receiving my paperwork after filing, I spoke to an attorney who informed me that those agents were indeed wrong. Now in the middle of funding, I have to submit an entirely new filing after dissolving the original entity something that I don;t have time to do. Legalzoom has cost me thousands of dollars as well as headache. Now I have to fight to get a refund. THANKS LEGALZOOM!! You are the worst experience that I have encountered!PLEASE use this reference on your website, I know that I plan to!
2 Updates & Rebuttals
DRNTX
Austin,Texas,
Update to Original
#2Author of original report
Sun, June 01, 2014
Well, just to be fair. LegalZoom did finally get back to me and agreed to refile and correct the PLLC submission at their cost. I will wait and see how that turns out. DR
LegalZoom
Glendale,California,
LegalZoom Response
#3UPDATE Employee
Tue, May 27, 2014
We're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each customer, and it seems we fell short of that goal in this situation. Please contact me directly so we I can help resolve the issue for you. You can reach me at: [email protected]. I look forward to hearing how we can make things right.
