- Report: #1149958
Complaint Review: Legal Zoom - Nationwide
Reported By:
Dissatisfied Customer -
Houston, Texas,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Legal Zoom
Nationwide, USA
Web:
LegalZoom.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Legal Zoom VERY POOR CUSTOMER SERVICE! I WILL TAKE MY FUTURE BUSINESS ELSEWHERE. Hollywood Internet
I recently placed an order with Legal Zoom to prepare the required documents and filings for an LLC. I paid for the expedited gold service. I have not received what I paid for. They have performed poorly in completing the order. First, they have admitted to delays (on their end). Second, they sent an email to me stating that they have attempted to contact me several times and the order cannot be further processed until I respond. I contacted them and let them know they had NOT tried to contact me as their email stated. Their response was "the email was sent in error, that has been happening lately". I asked them if they planned to refund the expedited fee that I paid. The customer service person I spoke with needs to get a job for a bill collector, he would be great at that. I am a repeat customer with Legal Zoom. No More. I am not a satisfied customer and I will be taking my future business elsewhere.
1 Updates & Rebuttals
LegalZoom
Glendale,California,
LegalZoom Response
#2UPDATE Employee
Fri, May 30, 2014
We're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to me directly: [email protected] and I will review your order history. I look forward to speaking with you and hope to make your experience with LegalZoom a better one.
