- Report: #1137451
Complaint Review: LegalZoom - Internet
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Author Not Confirmed
Why?
LegalZoom
Internet, USA
Web:
www.legalzoom.com
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LegalZoom is a ripoff with unauthorized charges Internet
Registered Agent "service" is a scam from Legal Zoom. they made has made an unauthorized charge to my bank account for $159. They sold me a service for which I agreed to pay a stated price. You authorize Legal Zoom to debit your bank account for installments to cover the service you are purchasing. To complete your order you accept the terms & conditions by checking a box. You assume that the terms and conditions relate only to the service for which you have agreed to purchase but that is not the case.
Mentioned somewhere in lengthy terms is an entirely separate service to act as the Registered Agent for the company you have formed. This service is $159 and is not included in the amount you agreed to. They did not wait until I recived any articles of incorporation at that time you will have made to installments on your agreement. They send an email notification reminding you when your upcoming installment payments are about to post to your account. They conveniently NEVER mention the $159 extra service fee for the registered agent service because then you may question and cancel it.
You never receive an email about the impending charge. They simply debit your account for the full amount and wait for you to call to hear that it was not included and that when you accepted the terms and conditions you authorized payment for the service. The first person to take my call even said "we get a lot of these calls." Also I have gotten a recurring $7.99 charge for a service specifically remember denying. This company is a rip-off and I normally don't do Internet reviews but this is bad.
1 Updates & Rebuttals
LegalZoom
Glendale,California,
LegalZoom Reply
#2UPDATE Employee
Thu, April 10, 2014
We apologize for the experience you've had with LegalZoom. Our goal is to make every Customer happy with our products and service; we clearly missed the mark this time.
I want to resolve this for you. I'll be happy to answer any questions you may have about the package or any other portion of your order. Please contact me via email at [email protected]. We look forward to hearing from you.
