- Report: #1240097
Complaint Review: L'Envie Age Defying Cream - Internet
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Author Not Confirmed
Why?
L'Envie Age Defying Cream
Internet, USA
Phone:
800-935-4341
Web:
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L'Envie Age Defying Cream On Visa bill as AgnesWrinkleUS Natural SupplementsLLC 4816 Technology DriveMartinez, GA 30907 Phone number 800-935-4341 Used a pop up box that appeared connected to Costco. Was billed as a "free gift" for doing a survey and was charged $4.95 for a trial. Then the next month they put a charge of 94.99 on my Visa. Martinez, Georgia (allegedly) Internet
I called the 800 number and demanded a refund. I was given an address and return authorization number. I was told I would receive a full refund after returning the product. But the rep kept trying first to get me to keep the item at a 15% discount and then that went up to 35% and then 50%. I told her she was not listening, I would only accept a full refund. I plan to call Visa tomorrow and fight the charge.
The advertisement for L'Envi was apparently a pop-up while I was on Costco.com. It appeared as a reward for doing a survey for Costco. Then you could choose a gift and I chose the face cream for a charge of $4.95. Then one month later a charge of $94.99 appeared on my Visa bill. I called and demanded a full refund which they agreed to give me, but first tried to get me to take first a 15% off deal, then it became 35%, then 50% at which point I told the rep that I was basically demanding a full refund. I should have known it was a scam and was skeptical but I really thought it was connected to the Costco site. Live and learn. Luckily the phone number for the company was on my Visa bill. I am still checking to make sure the address actually exists. But I am also refuting the charge to my Visa card, which I am doing next. I could hear a dog barking in the background on the phone, I assume this person is working out of their house.
