- Report: #565124
Complaint Review: Lexus - Winter Park Florida
Reported By:
dbh100 -
longwood, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lexus
305 North Semoran Blvd Winter Park, 32792 Florida, United States of America
Phone:
(800) 528-6404
Web:
www.lexusoforlando.com
Categories:
Business Rating:
(0)
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Lexus Lexus lack of warranty integrity Winter Park, Florida
*Consumer Comment: "SLUDGE POEM 3" IS ABOUT TOYOTA'S PRESIDENT IN JAPAN. TOYOTA OWNS LEXUS. ANYONE CAN....
*Author of original report: lexus of winter park
*Consumer Comment: *Make sure to 'Google' this- EXCLUSIVE: FORMER TOYOTA LAWYER SAYS THE AUTOMAKER HIDES PROBLEMS, and watch that video on the web!
I purchased a new 2009 Lexus GX470 in November 2009. Within a short period of time I noticed abnormal wear on the driver's seat. A. The drivers seat cushion has a 6-8 area at least wide where the top layer of the leather has worn through to the white under weaving of the leather. B. I brought this to the attention of the General Service Manager at Lexus of Orlando on December 28, 2009 just 7 weeks after the vehicle was purchased new. C. On the above date the odometer showed less than 2400 miles. D. I have owned three other GX 470s that I have personally driven at least 25-30,000 miles each with no abnormal wear shown on the drivers seat. I received a call back from the Service Manager on January 8, 2010 telling me that he had reviewed this with his District Manager. Alan Sandberg, the service manager, advised me that the Lexus District Manager considered this normal wear and tear and therefore will not be providing any warranty coverage. Normal wear and tear, you have to be kidding me.. Would you accept this on a 7 week old car that you purchased new? I think not. Why should I? My wife and I have been loyal Lexus owners since we purchased a new LS400 shortly after they were introduced. My expectation of Lexus was that they made superior vehicles and customer service was second to none. Now I learn that Lexus is just like Tiger Woods and Mark McGwire. They talk the talk, but when it comes time to show integrity and walk the talk Lexus is just as slick and evasive as todays congress. Very disappointing to learn this as I am just their customer. I am totally mystified why I am being treated in this manner. Obviously I have purchased my last Lexus. Funny, I always thought it was easier and much more profitable to keep a good customer than find a new one.
3 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
USA
*Make sure to 'Google' this- EXCLUSIVE: FORMER TOYOTA LAWYER SAYS THE AUTOMAKER HIDES PROBLEMS, and watch that video on the web!
#2Consumer Comment
Wed, February 17, 2010
P.S. Make sure to visit the TOYOTA page of this site and read all of the Ripoff Reports & Updates for valuable information.
Thank You
*****************************TWITTER ALERT********************************
'Google' this- TOYOTA TWITTER SLUDGE, and read all about what's going on, okay?
dbh100
Florida,United States of America
lexus of winter park
#3Author of original report
Wed, February 10, 2010
Received a call from Lexus of Winter Park today. They have agreed to replace the seat. They were very cordial and eager to help me get this problem behind me. I appreciate there going the extra mile with Lexus to resolve this. I will remember this extra effort the next time I am looking for a new car.
Karl
Highlands Ranch,Colorado,
USA
"SLUDGE POEM 3" IS ABOUT TOYOTA'S PRESIDENT IN JAPAN. TOYOTA OWNS LEXUS. ANYONE CAN....
#4Consumer Comment
Tue, February 09, 2010
'Google' this- RIP OFF REPORT WORLD TOYOTA- PEACHTREE, and read the original posting of- "SLUDGE POEM 3" on January 1st 2009, which was over a year ago, right?
Or, you can 'Google' this- STEAK DINNER POEM, and find an encore presentation of- "SLUDGE POEM 3", along with some other poems, correct?
Thank You
***************************BANK/MORTGAGE ALERT***************************
*Make sure to read Konatina's Ripoff Report at the BANK OF AMERICA page of this site if you have a mortgage.
