- Report: #939840
Complaint Review: LG corporation - Internet Internet
Reported By:
dc -
SAN FRANCISCO, California, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
LG corporation
Internet, Internet, United States of America
Phone:
Web:
www.lg.com
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LG corporation declared their product un repairable so they could not honor their warranty , Internet
I bought an LG refrigerator from a Best Buy store (20 cu ft, with a bottom freezer). the rubber stripping on the freezer door did not seal well along the top, allowing air to enter and freeze into ice in the freezer. Two times I called LG to get it fixed under the warranty.. and two times they came out, changing the stripping, but finally heating it with a hairdryer (mine), which made the strip softer and allowed it to seal better (eliminating the opening along the edge). but after a time the problem re appeared (mind you, over the course of several months). on the 3rd time they came out, the repair person declared it couldnt be fixed, and left.
I called LG and they said they didn't make that model anymore. they referred me back to Best Buy with this offer. get another refrig and they would maybe pay half the difference ("within reason") of what I paid for my refrig and the new one.
Well, i couldn't find a comparable model of any brand (with the features in my refrig and fit the space in my home). All they would offer then was to pay me back what I paid for the refrig, leaving me with no refrigerator.
Despite numerous pleadings to just give me some new rubber door strips so I could fix the problem, they refused and would do nothing more to settle this. So, i'm left with their refrig which still leaks air into the freezer.
LG couldnt care less.
I called LG and they said they didn't make that model anymore. they referred me back to Best Buy with this offer. get another refrig and they would maybe pay half the difference ("within reason") of what I paid for my refrig and the new one.
Well, i couldn't find a comparable model of any brand (with the features in my refrig and fit the space in my home). All they would offer then was to pay me back what I paid for the refrig, leaving me with no refrigerator.
Despite numerous pleadings to just give me some new rubber door strips so I could fix the problem, they refused and would do nothing more to settle this. So, i'm left with their refrig which still leaks air into the freezer.
LG couldnt care less.
1 Updates & Rebuttals
Ken
Colorado,USA
How, in ANY stretch of the imagination is this a Ripoff?
#2Consumer Comment
Wed, September 12, 2012
" All they would offer then was to pay me back what I paid for the refrig, leaving me with no refrigerator. "
It looks like they made you more than a reasonable offer to fix the problem, but you refused.
Your current problem is your own doing.
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