- Report: #1480430
Complaint Review: LG -
-
Author Confirmed
Why?
LG
Republic of Korea
Phone:
18002430000
Web:
https://www.lg.com/us
Categories:
Business Rating:
(0)
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LG Will not get our dryer fixed for us, despite it being under warranty."
We got a new LG washer and dryer (4.2 CU. Ft. White Electric Ventless Dryer Model #DLEC888W) that was installed on April 6th. The first load through the dryer leaked water all over our hardwood floors. We called LG and they informed us that their certified repair man would come and fix it for us. After a two week wait, he spent 4 hours trying to get it fixed, then left saying it was fixed. We tried again and it leaked water all over our hardwood floors again.
We called LG back and again, they told us to call the repairman. He ordered parts, which were out of stock and took over two weeks to get here. We were not told that they were out of stock until we took the time to call LG and the service provider and ask what the delay was. Once they came, the service provider came and spent another 3 or 4 hours to install them. When he left it was still not fixed!
We called LG and our repairman and he came back one more time. He came back a 3rd time and when he left it still did not work. By now with all the attempted tries it was the 7th time that the dryer leaked water all over our floor, which is now seriously warped. Also this process had gotten us to May 13th. Over a month and no dryer!
We called LG back and were told that he would have to order parts again before they would send us a new dryer or refund us money. It is now June 15th and we still do not have a working dryer with a new born baby. LG constantly promises to call us back with updates, yet they never do. They give us new numbers constantly to call but they all go straight to a voicemail.
We have spent countless hours on the phone and continually get told that there is nothing they can do, and try and re-route us to our repairman. Meanwhile, there is only one service provider contracted with LG in our area, and he is swamped with repairs so finding times that work for him and us to be here are extremely difficult. We have had to rearrange our schedules and wait for him all day, only for him to call and say that he is running behind and is unable to make it. This is not his fault, as he is working on fixing all of LG’s numerous faulty products, but at the same time it is very frustrating when the repairs have taken over 2 months with no end date in sight.
