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  • Report:  #298146

Complaint Review: Liberty National Life Insurance - Birmingham Alabama

Reported By:
- nashville, Tennessee,
Submitted:
Updated:

Liberty National Life Insurance
Birmingham, 35223 Alabama, United States of America
Phone:
205-325-2722
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

This question is for anyone that cares at Liberty National Life Insurance, Particularly Mr. McWhorter and Mr. King.

Why do you attempt to recruit new agents when you do not attempt to participate in their success?

My response: Isn't the new agent success, your success also. I see this as being a deceptive lie. I have researched your website for months, to evaluate your Benefits and Training. And admit on face value it looks good. But when I waste time and money to go after my Insurance license in my state, and then sign up with Liberty National. The fast track to success, that's promised, is apparently a deceptive lie. As I said I have researched your website and even now have a 3 ringed binder that lays out the training. But no one has attempted to give me structured training that's on your website or 3 ringed binder. The only thing that happened is a few blanks have been filled in as questions come to mind. And training material has been thrown at me and I am expected to understand what's been thrown at me. That is not a Training program. It makes more sense to me to use your resources on the new agents since they show an Interest in joining Liberty National and have tooken time and money to going after there license. But apparently I must be foolish to take Liberty National words at face value.

It like piecing together a puzzle you know that all the pieces are there, but it too time consuming to sit there an figure out if that piece goes here or there. That is not fast track to success.The full puzzle has to be connected/ completed to see the full scope of the plan.

I can assure you if I was Branch Manager, my new recruits would not have to worry about training, from the first hour they walk in the office, I would hold their hands for one week to one month, everyday, every hour. Till I helped them reach the $5,000.00. Instead of telling them to get the appointments 240 -24-15-5- and then show them what supposed to be done. This is a piece of the puzzle that either your forcing a piece to fit or can't find the right position/place to put it. You need to paint a picture of what supposed to occur, this is effective communication.

I don't know who at fought, the Corporate officers, regional directors, district managers, branch managers. All I can say is "It a shame to say words that give the impression of Good Faith and then it shows it face as a two-faced liar." This does not show integrity, character, or ethical manner of a professional.

But anyone that will listen to me I attempt to save them from the disappointment and time and money they will wasted and experience at Liberty National.

LN33862

p.s dear ripoffreport staff if you can find email addresses to corporate officers I would appreicate a copy of this report to go to them. my attempts to locate email addresses have not been successfull.

thank you

Here are phone number I have found but done know if they lead anywhere. 205 325 2722 888 776 2500 888 244 7010 888 827 3704 800 333 0637

Cb nashville, Tennessee

U.S.A.



7 Updates & Rebuttals

Anonymous

North Las Vegas,
Nevada,
U.S.A.
Hard hit Las Vegas economy.

#2UPDATE EX-employee responds

Tue, October 21, 2008

I could set tons of appointments, but more often than not, clients would cancel, or not bother being home at the time of our appointment. It wasn't uncommon to go to a person's home where they would be in the process of moving because they couldn't pay their mortgage, or had just lost their jobs. People wanted the $3000, no cost policy, but couldn't afford anything else. Nevada has been hit hard by the recession. My manager told me our branch was a "satelite branch". I'm not sure what that means, but Liberty National did not do any advertising here. There have been plenty of scams going through Las Vegas, and people don't trust an unknown company, or person they've never met before asking for a social security number, and personal medical questions. The only two agents I saw making money had previous business or religious affiliations, and those were starting to run dry. One of these two agents was draining her own bank account to stay on a higher commission. The second one was not willing to tell me how he made his sales, but it seemed to be through the business people at his church. He had sold insurance with "Farmers Insurance" before. Unsolicated life insurance is a hard sell. There are insurance offices at nearly every strip mall in town where the client goes when they are ready to buy. Even Wallmart sells insurance here! If there were any Liberty National managers or agents who drove luxury cars, it wasn't from selling their products. Agents were dropping like flies, and even the branch manager couldn't wait to move back to Alabama where he'd come from. If you do go to work for Liberty National, be prepaired to use up your profits on gas. You can try to set your appointments within the same area, but remember you have to drive back to a clients home to make the delivery on a single sell. I'm not sorry to have gotten my linsurance icense, but I would not recommend working for Liberty National.


Rebrab

Hoover,
Alabama,
U.S.A.
Wasted time and money?

#3UPDATE Employee

Wed, April 02, 2008

I am sorry that Cb did not make it at Liberty National. I should practice full disclosure and say I work for Liberty, and have been there 3 years. I do not like a lot of the hiring and training practices, but I have to say that they do work a lot of the times. I have watched lots and lots of people come and go, and I see why they train the way they do now. In this job, setting appointments is the #1 most important thing you do-if you cannot set appointments, you are not gonna make it. What used to happen was, the manager would train each agent 6 weeks-one agent at a time-and then let 'em go out on their own. If the agent couldn't or wouldn't set appts, the new employeee would last a couple of weeks on their own and then quit. The manager was the one doing all the selling, setting appts, and closing. So the new employee, instead of finding out really quickly he or she was just not cut out for the job and quitting a week or two into it, would get a couple of months into it, maybe get in deep financially, and waste a LOT of time and money. The manager would be pissed off because they trained someone that had no business being there, and they would have wasted their time and their gas money. So now the company makes the new people prove up front they can set appointments. Because, believe me, if you can't set the appts, you need to do something else. In my office, the Branch manager tells the new folks up front that everyone is not going to make it-sales is either feast or famine, and salespeople fall into 2 groups-those that make a bunch of money, and those that don't make anything and quit soon. I don't like how the company hires anyone who walks in the front door, but even that makes some sense. The idea is that they can't really tell who is going to be able to do the job from the interview, so they give anyone a chance. We have had a lot more minorities, women, and lower-income people starting work than we used to in the last year, and some of the new ones are doing really well. When I got my license 3 years ago before I went into this job, I read in my training materials that when you start work you should seek advice only from the agents who are successful and not from the ones who are broke, so I sought out the older agents who drive BMWs and Mercedes and make money. They said to set a bunch of appts, so I did and I have made over 75000 the last 3 years because I DO WHAT THEY TOLD ME TO DO. I can't tell you how many times a client in the early months asked me a question I could not answer and I called and got the answer from someone right then, but I can tell you not a single client cared, and no sales were lost. A lot of people focus on the technical stuff instead of talking to people about simple concepts, and that is why they fail. People KNOW they need the product, you just have to find the type they need and agree on a price. I have watched too many people freak out because they think they have to know EVERYTHING before they go on an apptment while the real successful people just go out there and do it. I tell you, if I was training now, I would make it work no matter what. If they aren't giving you the training you need, find a way to make it work, that is what separates the top 20% from the rest. Don't make or accept excuses, ask yourself "What else can I do to be successful?" The idea of someone "holding your hand" is comforting, but do you really think that you are going to be a leader in this life with someone holding your hand? Rebrab Bham, Alabama


Anonymous

Anywhere,
Georgia,
U.S.A.
email addresses

#4UPDATE EX-employee responds

Mon, January 28, 2008

Most LNL executives have a torchmarkcorp email address...example - [email protected]. The ones that don't have a torchmark e-address have an email address from United American out of McKinney, TX. I can't remember what UA's email addresses are, but you might research either of those companies to find out where to send e-mail communications to some of the upper level personnel.


Anonymous

Anywhere,
Georgia,
U.S.A.
email addresses

#5UPDATE EX-employee responds

Mon, January 28, 2008

Most LNL executives have a torchmarkcorp email address...example - [email protected]. The ones that don't have a torchmark e-address have an email address from United American out of McKinney, TX. I can't remember what UA's email addresses are, but you might research either of those companies to find out where to send e-mail communications to some of the upper level personnel.


Anonymous

Anywhere,
Georgia,
U.S.A.
email addresses

#6UPDATE EX-employee responds

Mon, January 28, 2008

Most LNL executives have a torchmarkcorp email address...example - [email protected]. The ones that don't have a torchmark e-address have an email address from United American out of McKinney, TX. I can't remember what UA's email addresses are, but you might research either of those companies to find out where to send e-mail communications to some of the upper level personnel.


Anonymous

Anywhere,
Georgia,
U.S.A.
email addresses

#7UPDATE EX-employee responds

Mon, January 28, 2008

Most LNL executives have a torchmarkcorp email address...example - [email protected]. The ones that don't have a torchmark e-address have an email address from United American out of McKinney, TX. I can't remember what UA's email addresses are, but you might research either of those companies to find out where to send e-mail communications to some of the upper level personnel.


Cb

nashville,
Tennessee,
U.S.A.
sent emails to Branch Managers in Alabama

#8Author of original report

Wed, January 09, 2008

I attempted to send email from above Message to some Branch Managers In Alabama where the headquarters are. But have not received any responses. BM001 BM002 [email protected] one of these should be close to headquarters. Since I could not locate / find email addresses for Mr. McWhorter (CEO)or Mr. King ( President & Chief Marketing Officer) hoping that one of the Branch Managers would have enough guts to forwarded to One of these gentleman.

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