- Report: #1156226
Complaint Review: LifeProof Cases - Internet
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Author Not Confirmed
Why?
LifeProof Cases
Internet, USA
Phone:
1-888-533-0735
Web:
www.lifeproof.com
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LifeProof Cases LifeProof LifeProof failed, One Month Old Iphone 5C now dead. Do Not Trust Waterproof Claims! Fort Collins Colorado Internet
We purchased a brand new Iphone 5C in April 2014 and at the same time purchased a brand new APPLE LIFEPROOF NUUD IPHONE 5C WHITE/CLEAR case from the internet that came in a sealed box and was sold to us as new. These particular cases have just come out in the past 6-8 months as the 5C is a newer model of phone.We performed the water test and there was no leakage. We placed the case on the phone and felt our $500.00 investment was protected. This past Monday the phone unfortunately fell into a puddle of 4 inches of water while at the beach and was taken out immediately (within seconds). We were very happy we had our case on until the phone shut off and never came back on. We removed the case and the phone had gotten completely wet inside. We had followed all the directions and weren't even swimming with the phone and this happened! LifeProof advertises that your phone is safe in up to 6 feet of water. They are misleading the public about the effectiveness and quality of these cases. They have videos showing people shooting pictures underwater with their cases on their phones and ours fell into a puddle for seconds and is now dead?! We were told when we took it to get it fixed that they see people coming in with dead phones from failed LifeProof cases all the time. How is this allowed?!
Additionally, we weren't aware that you can buy a warranty plan for them for 10.00 when you purchase their already expensive case directly from their website. Sure you still have to send them your phone and 50.00 more dollars to fix it or give you another phone. I'm sure they are selling the phones you send in broken for parts or trading them in as we would have if we go directly to Apple. And, they still charge you an additional 50.00 when their case is what FAILED!!! What a gimmick.
I just feel this is extremely false advertising and then to not do more for people when your case fails is unacceptable. We submitted a warranty claim for the case the same day not knowing yet that the phone cannot be fixed. They know there are problems with their cases as they are sending us a new case.Our order confirmation for case replacement is 0013487564. When we submitted the request for a case replacement under warranty we stated our phone was likely ruined due to their case being faulty and allowing water inside and there was no response about it. It's just unacceptable that they are allowed to sell these faulty cases to the public with no reprecussions when they fail. I would like for them to re-imburse us for the cost of the one month old phone or the cost of the 269.00 replacement (refurbished phone) we will now have to go to Apple and purchase.
1 Updates & Rebuttals
Halunen Law
Minneapolis ,Minnesota,
Halunen Law- Possible Class Action Claim
#2General Comment
Mon, August 18, 2014
The class action law firm Halunen & Associates is investigating Life Proof phone and tablet cases for a possible defective product lawsuit. If you have experienced problems with waterproofing or durability that fails to protect your phone or tablet, please contact us at: http://consumer.halunenlaw.com/contact-us/ or call (612) 605-4098.
