Complaint Review: Lingo VOIP - Internet

Caveat Emptor / Buyer Beware First off, you shoud dig around this website, for past rebuttals to similar problems as you're facing currently. Secondly, Primus Lingo is running a business, and as such, what brings in the money, are people with low to average usage, that meets the stated expectations of their business model. Those using their VOIP lines for 24/7 faxes or business reasons paying home rates are banned in the contract. Thirdly, this company runs a big-time scam for both consumers, employees doing customer, technical support and sales work. As a Level 2 VOIP network engineer, troubleshooting the Primus telcom network, VOIP calls, and ATA devices, myself and my colleagues were finely trained "surgeons" practicing maximum effectiveness and efficiency on the "patients" also known as VOIP customers and their Lingo phone boxes, internet devices and settings. Let me tell you that the management of Lingo could not manage a lemonaid stand selling 50 cents drinks if their life depended on it. In fact, despite bottom dollar wages, Lingo management treated employees (the trained and experienced "surgeons") as McDonald's workers, who are illiterate, inexperienced, adolescents, totally insulting in their approach. In fact, Primus management could not tell the difference between a VOIP and network enginner and the toilet and washroom cleaner if the truth bit them in the a*s, that's how ignorant they were. Anything for a buck, to save a buck, a desperate race to the bottom-feeders, the lowest common denominator, purposely driving employee resignations of these "trained surgeons" in telcom work despite low wages for the industry, to be replaced with completely inexperiences, untrained, unproductives, inefficient and ineffective customer service types doing technical work. In fact, after 3 months, there were over 1,000 customers who had been provided level 2 escalations solutions, and resolutions, told over and over their problems were being worked at, when actually, their technical issues (minor, and most often, completely innocuous for anyone with a modicum of knowledge in VOIP, less than 10 mins of work per customer was needed) were being not only pushed under the carpet, but their telcom trouble tickets literally flushed down the toilets. I heard a lot about scams being run in the billing department, much like telemarketing scam companies are running. Frauds from agents who needed to retain customers from canceling, telling customers the accounts were closed over the phone, when they were doing quite the opposite in the computer system, letting the account stay open. Sales pitches were often completely false, baseless in promises. A lot of hard work, sure, at the billing and sales levels, but due to management incompetence, desperation, millions in losses yearly, the delisting from the NASDAQ stock exchange (PRIMUS TELCOM is gone), made workers lose their scruples to maintain their jobs. Overall, it's the Titanic racing to the bottom of the ocean...stay away at all costs, from this company, PRIMUS.

Caveat Emptor / Buyer Beware First off, you shoud dig around this website, for past rebuttals to similar problems as you're facing currently. Secondly, Primus Lingo is running a business, and as such, what brings in the money, are people with low to average usage, that meets the stated expectations of their business model. Those using their VOIP lines for 24/7 faxes or business reasons paying home rates are banned in the contract. Thirdly, this company runs a big-time scam for both consumers, employees doing customer, technical support and sales work. As a Level 2 VOIP network engineer, troubleshooting the Primus telcom network, VOIP calls, and ATA devices, myself and my colleagues were finely trained "surgeons" practicing maximum effectiveness and efficiency on the "patients" also known as VOIP customers and their Lingo phone boxes, internet devices and settings. Let me tell you that the management of Lingo could not manage a lemonaid stand selling 50 cents drinks if their life depended on it. In fact, despite bottom dollar wages, Lingo management treated employees (the trained and experienced "surgeons") as McDonald's workers, who are illiterate, inexperienced, adolescents, totally insulting in their approach. In fact, Primus management could not tell the difference between a VOIP and network enginner and the toilet and washroom cleaner if the truth bit them in the a*s, that's how ignorant they were. Anything for a buck, to save a buck, a desperate race to the bottom-feeders, the lowest common denominator, purposely driving employee resignations of these "trained surgeons" in telcom work despite low wages for the industry, to be replaced with completely inexperiences, untrained, unproductives, inefficient and ineffective customer service types doing technical work. In fact, after 3 months, there were over 1,000 customers who had been provided level 2 escalations solutions, and resolutions, told over and over their problems were being worked at, when actually, their technical issues (minor, and most often, completely innocuous for anyone with a modicum of knowledge in VOIP, less than 10 mins of work per customer was needed) were being not only pushed under the carpet, but their telcom trouble tickets literally flushed down the toilets. I heard a lot about scams being run in the billing department, much like telemarketing scam companies are running. Frauds from agents who needed to retain customers from canceling, telling customers the accounts were closed over the phone, when they were doing quite the opposite in the computer system, letting the account stay open. Sales pitches were often completely false, baseless in promises. A lot of hard work, sure, at the billing and sales levels, but due to management incompetence, desperation, millions in losses yearly, the delisting from the NASDAQ stock exchange (PRIMUS TELCOM is gone), made workers lose their scruples to maintain their jobs. Overall, it's the Titanic racing to the bottom of the ocean...stay away at all costs, from this company, PRIMUS.

Caveat Emptor / Buyer Beware First off, you shoud dig around this website, for past rebuttals to similar problems as you're facing currently. Secondly, Primus Lingo is running a business, and as such, what brings in the money, are people with low to average usage, that meets the stated expectations of their business model. Those using their VOIP lines for 24/7 faxes or business reasons paying home rates are banned in the contract. Thirdly, this company runs a big-time scam for both consumers, employees doing customer, technical support and sales work. As a Level 2 VOIP network engineer, troubleshooting the Primus telcom network, VOIP calls, and ATA devices, myself and my colleagues were finely trained "surgeons" practicing maximum effectiveness and efficiency on the "patients" also known as VOIP customers and their Lingo phone boxes, internet devices and settings. Let me tell you that the management of Lingo could not manage a lemonaid stand selling 50 cents drinks if their life depended on it. In fact, despite bottom dollar wages, Lingo management treated employees (the trained and experienced "surgeons") as McDonald's workers, who are illiterate, inexperienced, adolescents, totally insulting in their approach. In fact, Primus management could not tell the difference between a VOIP and network enginner and the toilet and washroom cleaner if the truth bit them in the a*s, that's how ignorant they were. Anything for a buck, to save a buck, a desperate race to the bottom-feeders, the lowest common denominator, purposely driving employee resignations of these "trained surgeons" in telcom work despite low wages for the industry, to be replaced with completely inexperiences, untrained, unproductives, inefficient and ineffective customer service types doing technical work. In fact, after 3 months, there were over 1,000 customers who had been provided level 2 escalations solutions, and resolutions, told over and over their problems were being worked at, when actually, their technical issues (minor, and most often, completely innocuous for anyone with a modicum of knowledge in VOIP, less than 10 mins of work per customer was needed) were being not only pushed under the carpet, but their telcom trouble tickets literally flushed down the toilets. I heard a lot about scams being run in the billing department, much like telemarketing scam companies are running. Frauds from agents who needed to retain customers from canceling, telling customers the accounts were closed over the phone, when they were doing quite the opposite in the computer system, letting the account stay open. Sales pitches were often completely false, baseless in promises. A lot of hard work, sure, at the billing and sales levels, but due to management incompetence, desperation, millions in losses yearly, the delisting from the NASDAQ stock exchange (PRIMUS TELCOM is gone), made workers lose their scruples to maintain their jobs. Overall, it's the Titanic racing to the bottom of the ocean...stay away at all costs, from this company, PRIMUS.