Complaint Review: Lithia Toyota Of Springfield Oregon - Springfield Oregon

The first night seemed to go well, my "salesman" was not available and called to make sure he had someone to meet me (mark aggers "manager" ) met me and seemed nice enough, checked out a car that was the wrong color, he told me that getting the right color would be no problem, he already checked another lot down south and had the car I wanted, I looked at the invoice for the other car, Yep, Blue ribbon metallic, grey cloth interior, sunroof, (no spoiler I wanted but agreed to settle) so I sign my life away since he was getting me the car I wanted, so I thought. He calls me promptly the next morning to inform me that my new car had pinstripe, I said ok as long as they were stick on (the wife hates pinstripe) so he calls another hour later to tell me they are painted on, but its okay since they match the tan interior so well.....what the hell is he talking about....tan??? Then he goes on to say that we agreed to take a similar car...bullshit.

I checked all my paperwork, nothing about a similar car. So him being my "buddy" as he says, finds me another car way up north but cant get it shipped to his lot until I sign his new papers that he sends to my shop with a lot monkey. I checked the papers, they added more money to the price, changed the payment terms, added the warranty I declined more than a few times (hello I am a mechanic) and he agreed to send a form that said if I didnt like the exact car he gets me then we can back out of the deal and never sent that, then I call him and he said to sign all the forms and he would take the warranty off the paperwork after it gets back to his office (are you kidding me? who is that stupid?) then he trys to send more paperwork with the 72 month warranty I agreed on? I only accepted the factory 36 month warranty and now he has changed the numbers a third time,was 36, then 84, then 72, and with the re-finance paperwork he sends I now save 3,000 dollars, can you guess how much the warranty costs? I can...3,000.

So I called my lawyer and he says I cant be forced to pay for the car since I never took delivery of it, and mark calls me later that night and trys to get me to sign more papers and "thinks there might be a spoiler" on the new car, he will go and check and wants me to meet him at the lot, and when I told him it didnt he asked how I knew, I copied the invoice for the second car they sent to my shop to sign and broke down the whole car and all options by calling kendall toyota and mark got very upset about this (the second car was probably not the one I wanted either and I called him on it) and my buddy mark continues to try to sell me the car even with the awesome 277 dollars worth of floormats and still no spoiler, I yell at him some more and he tells me he will talk to his boss and call me early the next day to see if he can get me the spoiler.

So I wait until 2pm after calling his office twice and he finally calls me back and tells me they can include the floormats for free (whoopty d**n doo) but still no spoiler, (and they dont tell you that if I get a spoiler and bolt it on the car, then I have no warranty because its a modification, nice huh) so I had it out with him and told him that since he could not sell me the car I wanted and that he had already lost all trust I may have had that I did not want to do business with him and he insisted that everything that happened with the messed up invoice and warranty and colors were all accidents, he tries to convince me that I forgot that I agreed to the longer warranty and agreed to take another color if they couldnt do blue (red and blue are pretty different) and he reminds me that I cannot read english neither can the wife and that the numbers were flip flopped from warranty to payment plans and he would fix them, yeah blow me pal, and to top it all off the salesman john O'callahan that emailed me (his email goes to mark aggers by the way) could not be reached since he told me he was on vacation while the finance manager accidentally tells me that john was at work all day but mark forgot what lie he was telling that day (he wouldnt last a month in a wrecking yard) and also the john guy and the finance manager shawn prime sounded very much alike on the phone, shawn insisted that I had to sign his modified papers with the changed rates and terms because they needed to be in by the end of that month.....he said that at the end of the day of the 1st of the next month.....LYING ASSHOLES !!!!!!! I would never ever buy a car from these dirtbags if my life depended on it, and yes I know that I did not capitalize the first letters of the names, that's because they dont deserve enough respect to have their names spelled right.

Slater

cottage grove, Oregon

U.S.A.