- Report: #392364
Complaint Review: LivingDirect.com Compactappliance.com - Austin Texas
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Author Confirmed
Why?
LivingDirect.com Compactappliance.com
8606 Wall St #1800, Austin, 78754 Texas, U.S.A.
Phone:
888-645-3402
Web:
N/A
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LivingDirect.com, Compactappliance.com Ships appliances that don't work and wont replace them without a fee. Austin Texas
My wheelchair bound wife has allergies that are better in cold temperatures. We kept our home at 69-70F to make her feel better. Our normally $150-200.00 electric bill was $750. 00 in one summer month so we decided to by a low cost cooler to just blow the cool air on her. We found a swamp cooler at compactappliance.com that seemed to fill the bill.
The cooler arrived in a timely manner but the water height indicator was broken. I looked at it and 4 of the six plastic pins were sheared off. I cleaned off the broken ones and put the gauge back in place.
We filled it with 4 gallons of water and 2 blue ice packs. It holds 5 gallons. The fan blew a tremendous amount of air, we heard water movement, but, no cool air came out. My wife tried it for one week and decided it did nothing but humidify the room.
I read the directions, repacked it in the original package and put it in my minivan.
CompactAppliance said it had to be returned to the manufacturer: Edgestar Products. I tried calling the number given and it was a dead line. I called them again, got a message phone, and left a message to call me. They never returned my call.
I tried the Edgestar number: 866-261-9867 again, and got the message "your call can not be completed at this time,please check the number and call again".I tried calling Rudy Cantu at 1-800-297-6076 #112 and left a message with my cell number. No response. This company was listed in BBB as satisfactory! What gives?
Chuck t
Signal Hill, California
U.S.A.
The cooler arrived in a timely manner but the water height indicator was broken. I looked at it and 4 of the six plastic pins were sheared off. I cleaned off the broken ones and put the gauge back in place.
We filled it with 4 gallons of water and 2 blue ice packs. It holds 5 gallons. The fan blew a tremendous amount of air, we heard water movement, but, no cool air came out. My wife tried it for one week and decided it did nothing but humidify the room.
I read the directions, repacked it in the original package and put it in my minivan.
CompactAppliance said it had to be returned to the manufacturer: Edgestar Products. I tried calling the number given and it was a dead line. I called them again, got a message phone, and left a message to call me. They never returned my call.
I tried the Edgestar number: 866-261-9867 again, and got the message "your call can not be completed at this time,please check the number and call again".I tried calling Rudy Cantu at 1-800-297-6076 #112 and left a message with my cell number. No response. This company was listed in BBB as satisfactory! What gives?
Chuck t
Signal Hill, California
U.S.A.
1 Updates & Rebuttals
B. Ford - Service Manager
Austin,Texas,
U.S.A.
Response to Chuck T of Signal Hill, California regarding his Edgestar product
#2UPDATE Employee
Mon, January 19, 2009
I have reviewed your service notes and see that you were able to reach Rudy and Edgestar and that an agreement was reached regarding the return of the air cooler and that a new portable air conditioner was purchased and shipped to you. Please feel free to contact us again with any further questions or concerns. Thank you - B. Ford, Service Manager.
