- Report: #1465638
Complaint Review: Load Trail Trailers - Sumner Texas
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Load Trail Trailers
220 FM 2216 Sumner, 75486 Texas, United States
Phone:
1-800-650-5194
Web:
www.loadtrail.com
Categories:
Business Rating:
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Load Trail Trailers I purchased a dump trailer, axles failed, won't honor thier warranty Sumner Texas
I purchsed a new dump trailer from a dealership in Utah. The trialer is a 10,000 lb gooseneck dump trailer. It is designed to haul both material and equipment. I used the trailer for the summer with no issues, loading it with garbage and dirt. I hauled 5 ton regularly with no issues. I then rented a Cat 236 skidsteer to haul to a jobsite. The machine weighs 6000 lbs, well under the GVWR for the trailer. I used the trailer, loaded the machine back up and returned it. Upon returning the trailer i noticed that the axles were bent. I know that i did not overload the trailer so i contacted the dealership since this trialer is supposed to have a "232 warranty" that includes " 2 years on every single componant on the trailer" "3 year structural warranty" and "2 year road side assisantce". The warranty department asked me to send pictures. I did just that. They then sent a return email saying " you overloaded the trailer and bent the axles, this is not covered under the warranty". I've only used this trialer a hand full of times. I used it to the manufactures suggested guidelines. They are stonewalling me. Thier warranty is only good as long as nothing breaks. Very unsatisfied..
Ren
